Rent The Runway

Customer Support

• Deliver exceptional and personalized service and develop lasting relationships with our RTR customers
• Support RTR campaigns through all stages in the customer journey. Provide personalized service and grow brand love driving retention and growth through communication touchpoints over the phone. Other main communication channels include SMS & email.
• Serve as a brand ambassador of Rent the Runway, championing our core values to democratize fashion.
• Maintain knowledge of all Rent the Runway products including fit, styles and inventory.
• Develop one-to-one customer relationships through regular communication with your customers that keeps them coming back
• Be the voice of the customer and share feedback and insights that help us improve and evolve
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
• Bring your best self into work every day and be on the frontlines of our customer communications, which could mean face to face, or live conversations.
• Deliver personalized service while meeting quality and productivity goals.
• Adherence to daily scheduling including lunches and breaks.
• Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
• Support inbound customer inquiries as required by business need.
• Contribute to an empathetic, positive and energetic team culture.

Customer Experience, Retention Agent