Customer Service Representative

Renovation Brands

Customer Service Representative managing customer cases in a remote setup. Ensuring customer satisfaction by resolving inquiries and maintaining clear communication throughout the process.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on ownership and resolution of customer cases. Proficient in managing multiple cases, utilizing CRM systems, and maintaining clear communication with customers and internal teams.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems ProficiencyClear Communication SkillsProblem-Solving AbilityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementOrder Issue ResolutionDocumentation AccuracyVendor CoordinationClaims Management

Soft Skills

ProfessionalismDetail-OrientedResponsivenessFollow-ThroughProactive Communication

Industry Keywords

E-CommerceLogisticsCall CenterCustomer CommunicationDelivery Problems

About the role

Key responsibilities & impact

Own customer cases from initial contact through final resolution, ensuring all details are handled accurately and completely
Manage customer communication across phone, email, and chat while maintaining professionalism and clarity
Track and follow up on open issues with customers, vendors, carriers, and internal teams
Investigate and resolve order issues, delivery problems, product questions, and post-sale concerns
Coordinate across multiple teams and partners to ensure timely and accurate resolution
Maintain detailed and organized documentation in CRM systems
Provide proactive updates to customers and ensure expectations are clearly set and met
Identify recurring issues or trends and escalate insights to leadership for root cause analysis
Balance multiple active cases while maintaining accuracy, responsiveness, and follow-through
Meet service expectations while prioritizing quality and completeness of resolution

Requirements

What you’ll need

Customer service experience in a structured environment (e-commerce, logistics, call center, or similar)
Ability to manage multiple open cases simultaneously with consistent follow-through and closure
Ownership mindset — takes full responsibility for customer outcomes, not just actions
Experience working with CRM systems and documenting customer interactions accurately
Clear written and verbal communication skills, including proactive updates to customers and internal teams
Highly organized and detail-oriented with the ability to stay on top of tasks in a fast-paced environment
Natural problem-solver who can investigate and resolve non-standard issues independently
Bonus: experience with order issues, shipping/logistics, vendor coordination, or case/claims management

Benefits

Comp & perks

Competitive Base Salary in line with market expectations
Medical, Dental, and Vision plans
401(k) Safe Harbor Plan with 4% employer match dollar for dollar
Paid vacation allocated by position, and numerous paid holidays
Paid Parental Leave
Paid Sick Days (based on applicable state laws)
Employee Discount program across all brands at a price of 10%-20% above cost
Voluntary Life Insurance & Disability Insurance
Voluntary Accident & Critical Illness Insurance
Employee Referral Program w/Monetary Bonus
Discounts through LifeMart