Senior Technical Implementation Manager, VPP

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Senior Technical Implementation Manager driving VPP program launches and operational infrastructures. Collaborating with technical and commercial teams to ensure successful program execution and delivery.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $205,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the intake and scoping process for new VPP programs — from initial concept through operational design and implementation plan.
Proactively communicate program risks upward — translating technical and operational blockers into clear risk narratives for leadership, with recommended mitigations and decision asks.
Define success metrics, tracking frameworks, and performance baselines before launch, so every program is instrumented from day one.
Partner with commercial and technical teams to translate financial assumptions into operational requirements.
Document program architecture — SOPs, runbooks, process flows — in shared knowledge systems so client-facing and technical teams can operate independently.
Drive implementation and delivery readiness across commercial and technical teams — owning the critical path, tracking dependencies, and surfacing risks early.
Develop and maintain scalable processes for standard program implementations while owning bespoke scoping for non-standard or first-of-kind programs — building the framework that turns edge cases into repeatable playbooks.
Manage programs across all phases from intake and scoping through testing, go-live, and steady-state handoff.
Serve as the primary internal point of contact for commercial teams during program build and launch; coordinate with Client Success, who owns the external client relationship.
Facilitate formal launch reviews and ensure all cross-functional sign-offs are completed before a program goes live; synthesize inputs into exec-ready summaries for leadership go/no-go decisions.
Assess and escalate program risks based on development activities across teams.
Define clear handoff criteria from launch to steady state — ensuring downstream teams have everything they need to run and track programs independently. Support program management activities as needed to support bridge to steady state.
Define, scope, and document the dashboards, timelines, and performance tracking mechanisms that downstream analysts will inherit — optimizing for efficiency, visibility, and consistent execution quality.
Define and own post-launch health checks — including structured feedback mechanisms from partners and internal teams — to inform continuous improvement of the implementation model.
Own and maintain business SOPs, runbooks, and process documentation for every program you launch — written to audit-ready standards.
Train client-facing and commercial teams on new program processes; incorporate their feedback into finalized documentation.
Contribute to the intake process for new programs — triaging non-standard requests and routing to the appropriate teams.

Requirements

What you’ll need

4–8+ years of experience managing complex, cross-functional initiatives from concept through launch in energy, utilities, or B2B2C environments, with a track record of building processes and operational frameworks where none previously existed.
Strong program management and operational instincts; able to create structure in ambiguous environments, scope and launch programs without established playbooks, and proactively identify risks, trends, and operational needs using a mix of data and business signals.
Familiarity with virtual power plants (VPPs), demand response, distributed energy resources (DERs), and/or related energy programs, including understanding of dispatch mechanics, enrollment design, operational scalability, and program instrumentation.
Exceptional written and verbal communication skills, with the ability to coordinate across Client Success, Product, Engineering, Technical Operations, commercial teams, utility partners, and leadership while synthesizing complex discussions into clear, executive-ready narratives.
Strong systems thinking and operational design mindset; experienced defining success metrics, launch readiness criteria, reporting frameworks, and handoff processes that enable downstream teams to operate independently at scale.
Demonstrated documentation discipline, including creating and maintaining SOPs, runbooks, process flows, launch frameworks, stage-gate processes, and audit-ready operational documentation that remains usable beyond your direct involvement.
Empathetic, client-oriented operator who can balance operational rigor with relationship management, navigating both detailed program execution and high-stakes partner conversations effectively.
Technical fluency and comfort working closely with Product and Engineering teams without deferring on substance; able to understand technical systems, operational dependencies, and data flows well enough to coordinate confidently across functions.
Hands-on experience with project management and operational tooling such as Notion, Jira, or similar platforms; you build and maintain systems and workflows that teams rely on, rather than simply consuming them.
Bonuses:
Experience with battery storage, EV, or smart thermostat programs
Experience working with utility DERMS or OEM partners
Background in client success or customer implementations
Familiarity with data analytics or CRM systems (e.g., Salesforce, HubSpot)

Benefits

Comp & perks

A full-time position, with a competitive salary based on experience. The base salary for this role is $160k - $205k. In addition to base compensation, this role is eligible for a target annual bonus of 15% of base salary, and participation in long-term incentive programs tied to company growth and performance. We use market data and consider your job family, background, skills, experience, and U.S. work location to determine compensation within our established pay range.
Fully remote work environment with home office set-up allowance.
Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first.
Competitive benefits package that includes numerous health and wellness benefits.
401(k) plan, with employer contributions to the same.
Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.

ATS Keywords

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Hard Skills & Tools

program managementoperational designsuccess metricsreporting frameworksdocumentation disciplinerisk assessmentprocess optimizationdata analysisprogram instrumentationcross-functional coordination

Soft Skills

communicationsystems thinkingrelationship managementempathetic operatorproblem-solvingleadershipadaptabilitycollaborationcritical thinkingclient-oriented