Renew Home

Customer Support

• Serve as a trusted advocate for our users by ensuring their questions are answered and their issues are resolved with empathy, accuracy, and efficiency.
• Guide users through key processes such as connecting utility accounts, onboarding, and understanding their performance during energy-saving events.
• Troubleshoot and investigate user issues, identify root causes, and escalate non-routine situations as needed.
• Manage daily workflows to meet team service targets and contribute to overall customer satisfaction goals.
• Participate in team stand-ups and reflection sessions to share updates, learnings, and opportunities for improvement.
• Communicate clearly and effectively through our current written channels (email and live chat) and be ready to support new channels (such as phone) as we grow.
• Collaborate with teammates and cross-functional partners to continuously improve the customer experience.
• Work a regular schedule within our standard business hours (Monday-Friday) to ensure consistent, high-quality support for our users.

Customer Experience Associate

Product Marketing

• Lead competitive analysis, voice of customer (VoC), and market research for OEM verticals (e.g., HVAC, EVs, batteries).
• Own OEM category positioning and messaging, ensuring clear differentiation and alignment with Renew Home’s broader platform.
• Deliver actionable market intelligence and messaging frameworks to support BD/Partnerships.
• Collaborate with Product and Pricing to shape OEM offering packages, bundles, and pricing models.
• Define value propositions that resonate with utilities, OEMs, and households.
• Support long-term OEM growth strategy in partnership with executive and BD teams.
• Maintain a cohesive brand framework for OEM solutions, ensuring seamless integration into Renew Home’s overall brand and customer experience.
• Guide naming, design, and storytelling approaches for new OEM products.
• Support co-branding and white-labeling needs with OEM and channel partners.
• Own full go-to-market strategy for OEM launches, including content, campaigns, PR, and cross-functional execution.
• Drive messaging, website updates, sales enablement materials, and customer-facing content.
• Coordinate across Marketing, Product, Partnerships, Design, and Engineering to ensure smooth and successful launches.
• Develop and maintain a scalable OEM partner marketing toolkit (messaging guides, brand kits, asset approval flows).
• Support co-marketing efforts, lifecycle content, and help center materials for partners.
• Establish repeatable processes for campaign planning, partner alignment, and marketing performance tracking.

Product Marketing Manager, OEM

Engineering Manager

• Lead and mentor a team of data engineers, providing technical guidance, career development, and performance feedback to foster a high-performing and collaborative environment, including understanding leadership nuances, contributing to job descriptions, hiring plans, and participating in reviews and performance management actions.
• Architect and oversee the deployment of secure, scalable, and highly available batch and real-time data pipelines, ensuring alignment with business objectives and best practices, while personally delivering significant features and breaking down work into manageable deliverables.
• Guide the implementation and optimization of data lake architectures for handling structured and unstructured data from millions of thermostats, delegating tasks while maintaining overall accountability, and applying knowledge of the company's business to competitive advantage.
• Collaborate with development teams, data scientists, analysts, and other cross-functional stakeholders to integrate data engineering services into the broader system architecture and deliver clean, reliable data, advocating for technical solutions and motivating the team.
• Ensure the team strives for and achieves 99.99% uptime SLA for data systems, including managing and participating in on-call rotations, incident response, and the preparation of detailed incident reports, while providing solutions that meet standards of operational excellence.
• Uphold data quality, integrity, and compliance with governance standards, implementing processes and tools to monitor and enforce these across the team, and making recommendations for headcount planning.
• Manage the team's work across our technology stack, including Python,, Postgres, AWS/GCP services (CDK, ECS/EKS, RDS, Redshift, zeroETL,, S3 Tables, Athena, Iceberg, Glue, Flink, S3, SQS, SES, Pub/Sub, etc.), Prefect, Redis, Git, and Jira, demonstrating depth in 2+ areas and expertise in at least one layer of the technology stack.
• Facilitate the team's participation in agile development processes, including sprint planning, stand-up meetings, retrospectives, and one-on-ones, and make routine decisions easily while starting to handle more ambiguous choices.
• Handle resource allocation, project prioritization, hiring, and onboarding to build and maintain a talented data engineering team, familiar with company policies like anti-harassment and employee review cycles.
• Stay abreast of industry trends in data engineering and cloud technologies, championing continuous improvement and innovation within the team, gaining industry-wide knowledge and applying it to refine processes.

Engineering Manager, Data

Full-stack Engineer

• Optimize load profiles across multiple classes of devices including thermostats, home batteries, and EVs.
• Develop and productionize algorithms and models using machine learning and statistical techniques.
• Analyze diverse datasets such as device temperature, energy consumption, user interactions, grid carbon emissions, weather, and energy markets to inform product direction and algorithm design.
• Show significant ownership of the algorithms team’s software architecture.
• Collaborate with Product, Product Design/UX, Operations, and Engineering to define and deliver impactful features.
• Drive software projects independently over multi-week timeframes.
• Provide technical leadership in small engineering groups.
• Help clarify ambiguous problems and shape solutions that balance technical feasibility and business needs.
• Design, implement, and maintain systems and features, including integration points with other teams and external platforms.
• Work across our stack: Python, PostgreSQL, Prefect, AWS/GCP (CDK, ECS/EKS, RDS, Redshift, S3, etc.), Apache, Git, and Jira.
• Uphold high standards in code quality, testing, security, observability, and operational excellence.
• Foster a collaborative and efficient engineering culture, reducing complexity and improving development processes.

Staff Engineer, Algorithms

Product Manager

• Solving challenges and opportunities across a diverse set of VPP experiences through OEM partners.
• Translating those opportunities into tangible features.
• Drive a cross-functional team of engineers, designers, product marketers, and business development and sales leads to execute against the roadmap balancing impact, scale and both business and end customer experiences.
• Launch and land OEM features that help bring to life the next era of virtual power plants in the US.
• Translate learnings from previously-launched efforts into actionable future projects and opportunities.
• Be part of a scaling organization with exciting opportunities for personal and professional growth.

Staff Product Manager, OEM

Program Manager

• Drive programs and company initiatives to milestones by building clear plans, coordinating across teams, and ensuring alignment on priorities through company wide forums, offsites, and recurring operating cadences.
• Facilitate progress by creating and maintaining project plans (e.g, in Notion), establishing the right meeting rhythms, and ensuring resources and stakeholders are in place to move work forward.
• Anticipate and mitigate risks by surfacing blockers early, coordinating solutions across leaders, and adapting plans as priorities evolve.
• Strengthen program management systems and ways of working - through templates, tools, and communication practices - that keep leaders and teams informed, aligned and accountable.
• Orchestrate company-wide communications and knowledge sharing by helping shape internal updates, weekly digests/podcasts, and other mechanisms that keep employees informed and connected.
• Plan and execute team and company offsites (when relevant) as structured programs—clarifying objectives, coordinating logistics, and ensuring clear outcomes and follow-through.
• Provide tactical program support to senior leaders by taking ownership of delegated tasks and ensuring cross-team priorities (Sales/BD, Partnerships, Revenue, Policy, Strategy, Operations) stay on track.
• Continuously improve how we work by identifying opportunities to simplify workflows, tighten operating cadences, and introduce lightweight tools/templates that enhance execution.

Operations

• Own Renew Home's VPP operations, spanning Markets and Utilities, translating regulatory and market requirements into error-free operational workflows.
• Oversee the day-to-day operational tasks required to run VPPs across the California and New York electric markets, including contract fulfillment, compliance submissions and reporting, market bidding and event planning, and alignment with future product development.
• Prepare the organization for expansion into new markets as required by the business.
• Serve as the key operational point of contact for Engineering, Product, Finance, Legal, and Policy; proactively communicate operational updates and advocate for the needs of the VPP.
• Collaborate with Policy Managers to ensure regulatory and market rule compliance; translate regulatory updates into actionable internal workflows and operational deliverables.
• Scope and manage operational projects, break down complex tasks into manageable deliverables, manage timelines, and ensure stakeholder alignment.
• Utilize Excel and data tools like Sisense to generate insights and track Market VPP performance.
• Manage external engagements with regulatory agencies and contract counterparties; ensure coordinated view of external relationships and fulfill data requests.
• Drive operational excellence from strategy to execution, implement and improve processes to meet contractual and regulatory commitments.

Director, VPP Operations

General Counsel

• Serve as counsel in preparing, reviewing, negotiating and advising on a wide range of commercial agreements, with a focus on SaaS, services, and procurement agreements.
• Support commercial contracts, partnerships including with regulated electric utilities, and transactions that support consumer energy solutions.
• Identify potential legal and business risks in contracts and develop approaches to mitigate them.
• Work dynamically across the traditional in-house portfolio with minimal supervision.
• Provide legal review and business-focused legal advice across all departments and functions.
• Address broader strategic issues and matters of first impression.
• Act as a key member of the company’s legal team and report to CLO.
• Work closely with department leaders to achieve business objectives, mitigate risks and ensure legal and regulatory compliance.
• Support commercial, transactional, and compliance.
• Location and travel: Remote position. Some domestic travel required.

Counsel, Commercial

Copywriter

• Unify messaging across channels, ensure consistency in brand voice and tone, and elevate communications with utilities, partners, and households.
• Execute high-quality technical and thought leadership content, driving SEO planning and execution, and supporting product marketing initiatives with clear narratives.
• Develop, edit, and refine copy across campaigns, social, web, and external communications—ensuring consistency in tone, clarity, and compliance with legal/brand standards.
• Create and refine industry thought leadership content, including white papers, position papers, case studies, social posts, and executive blogs.
• Support product marketing initiatives by aligning messaging with brand narratives and strategic campaigns.
• Lead SEO planning and execution: build keyword strategies and content roadmaps; optimize blog, web, and campaign content for SEO; partner with digital/paid media; track performance and adjust strategy.
• Act as a system-level thinker, ensuring content ladders up to Renew Home’s broader positioning and strategic goals.
• Collaborate with legal/compliance to streamline approvals and ensure accuracy.
• Leverage AI tools to accelerate content development, test/refine messaging frameworks, and scale content production.
• Help build and maintain a library of approved narratives, templates, and reusable content blocks.