Salary
💰 $75,000 - $79,000 per year
About the role
- Provide remote health coaching to members at risk for dialysis.
- Establish and maintain contact with assigned and active members via phone, text, and email.
- Obtain and utilize clinical information to develop individualized member care plans and clinician-centered care plans per NCQA guidelines.
- Assess members' health status and care coordination needs.
- Collaborate with members’ health care providers as needed.
- Use motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower members to reach health goals.
- Explain program benefits to new or inactive members and encourage enrollment in employer-sponsored program.
- Appropriately document, request, and send member information in accordance with HIPAA compliance.
- Meet assigned metrics, including call volume and enrollment requirements; proactively revise approach using multiple forms of communication.
- Attend some evening hours and travel for corporate gatherings, conferences, and health fairs.
Requirements
- RN license in good standing within a compact state.
- Minimum of five years of RN experience in a related role.
- Must be able to work Pacific Standard Time hours; flexible schedule for evenings and some weekends.
- Bilingual in Spanish highly preferred.
- CDE or CDCES highly preferred.
- Ability and willingness to travel multiple times a year, including overnight stays.
- Ability to attend and professionally engage in video meetings.
- Strong technological skills, including effective use of computers, peripheral equipment, and Microsoft products.
- Autonomous self-starter comfortable with ambiguity.
- Creative mindset and ability to appropriately challenge the status quo.
- Superb written and oral communication skills.
- Ability to overcome obstacles with a 'yes if...' approach.
- Ability to balance competing deadlines without losing focus.
- Reliable internet and power with a designated work area with minimal interruptions.
- Must successfully pass a background and reference check prior to start.
- Must be legally authorized to work in the United States without sponsorship.