Client Success Manager, Group Health Plans
Personify Health
Client Service Manager
Renalogic
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the face of Renalogic to assigned clients, representing program operations, value and impact
- Manage end-to-end client experience, ensuring smooth implementation and ongoing support for dialysis cost containment and clinical support programs
- Take accountability for new-client implementation for all assigned accounts, ensuring completion and documentation of critical steps for compliance
- Collaborate with clients to ensure ImpactCare, ImpactAdvocate, and ImpactProtect teams receive necessary client information
- Ensure client information is entered and updated in relevant systems
- Distribute regular program reporting and present value and impact to clients and stakeholders
- Retain groups year over year and actively upsell other products and create referral business
- Engage groups through client stewardship meetings, on-site events, and relationship-building activities
- Create, distribute, and present client implementation, retention, and renewal reports to internal stakeholders, including Senior Leadership and Board of Directors
- Report on client KPIs and distribute quarterly client reports to key client contacts
- Develop relationships with key client contacts and other stakeholders; maintain a pulse on their strategic priorities and challenges
- Work cross functionally with internal operational teams to address client needs, issues, opportunities and customizations
Requirements
- A Bachelor’s degree in a related field
- Four years of relevant professional experience in contract management and client management within the health insurance industry is required
- Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and stoploss is highly preferred
- Experience with Zoho or similar CRM systems is highly preferred
- Ability and willingness to travel multiple times a year, including overnight stays for corporate gatherings, conferences, and health fairs
- Ability to attend and professionally engage in video meetings with other employees, clients, and members
- Strong technological skills, including Microsoft products
- Autonomous self-starter who is comfortable with ambiguity
- Creative mindset and ability to appropriately challenge the status quo
- Superb written and oral communication skills
- Ability to overcome obstacles with a ‘yes if...’ approach
- Ability to effectively balance competing deadlines
- Reliable internet and power with a designated area to conduct work with minimal interruptions
- Must successfully pass a background and reference check prior to start
- Must demonstrate legal authorization to work in the United States without sponsorship
