Cloud Support Engineer

RemoteWoman

Cloud Support Engineer resolving technical issues to support developers at Upsun. Collaborating globally while maintaining platform reliability and customer-centric support.

Posted 4/23/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsDNSGoJavaScriptLinuxNode.jsPHPPythonRuby

About the role

Key responsibilities & impact

Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
Manage support tickets via Zendesk, with occasional live chat or voice support where needed
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
Improve documentation and knowledge sharing across global support teams
Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
Identify recurring problems and suggest improvements to systems, workflows, and documentation

Requirements

What you’ll need

Linux systems experience: You're comfortable in the terminal and can navigate production environments
Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms
Networking basics: You understand how the internet works and can debug issues with DNS, SSL, CDN, etc.
Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams
Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work
Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions.

Benefits

Comp & perks

Flexible PTO
Company stock options
Professional development budget
Office equipment budget
Wellness budget
Annual team gatherings
Internet reimbursement
Inclusive parental leave
Remote work travel program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxGoPythonPHPRubyNode.jsDNSCDNSSL/TLScloud infrastructure

Soft Skills

strong written communicationproblem-solving mindsetcustomer-centric mindset