RemoteWoman

Solutions Engineer

• Own the technical relationship with design partners and prospects. Lead discovery and solution design to turn interest into long-term adoption.
• Serve as the bridge to Product and Engineering by synthesizing customer signals and workflow gaps to drive the product’s evolution.
• Partner with Sales to develop the playbook, defining positioning, demo narratives, qualification criteria, and competitive framing based on real-world conversations.
• Build and maintain demo environments, reference architectures, integration prototypes, and sample code that showcase the product’s credibility.
• Act as a peer to senior engineering leaders and executives, delivering tailored technical workshops and briefings alongside handling complex architectural questions, security objections, and RFP-style technical requirements.
• As the product matures, hand off processes and assets to the broader organization, ensuring the next wave of SEs can ramp quickly.

Senior Solutions Architect

Support Engineer

• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
• Manage support tickets via Zendesk, with occasional live chat or voice support where needed
• Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
• Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
• Improve documentation and knowledge sharing across global support teams
• Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
• Identify recurring problems and suggest improvements to systems, workflows, and documentation

Cloud Support Engineer

Designer

• Lead Daily Design Execution: Produce high-fidelity visual assets for social media, website components, sales enablement decks, and digital advertising.
• Translate Technical Concepts: Partner with Product Design to turn complex technical workflows into simplified, "marketing-ready" UI visualizations and original vector illustrations.
• Manage External Partners: Act as the primary creative lead for external agencies and freelancers, providing actionable feedback and quality control to ensure output meets our brand standards.
• Evolve the Design System: Maintain and expand our library of reusable design components and brand guidelines to ensure global scalability and consistency.
• Collaborate on Campaigns: Work with Growth and Events teams to translate strategic briefs into high-performing visual assets that drive engagement and conversion.

Senior Solutions Architect

Cloud Support Engineer

Communication Designer