RemoteStar

Product Support Engineer, AI/LLM

RemoteStar

contract

Posted on:

Location Type: Hybrid

Location: Cambourne • 🇪🇸 Spain

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Salary

💰 €45,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Python

About the role

  • Provide first-line, customer-facing technical support for compressed Large Language Models (LLMs) and API services
  • Become an expert in all the client’s products to assist customers effectively
  • Investigate and reproduce customer-reported issues to identify root causes and resolve incidents
  • Collaborate with engineering teams to escalate and resolve complex technical problems
  • Assist customers with API integration, usage, and best practices for performance and reliability
  • Document common issues, solutions, and best practices in a customer knowledge base
  • Communicate clearly and empathetically with customers to ensure high satisfaction and trust

Requirements

  • Strong technical background with experience in troubleshooting APIs, SDKs, or software integrations
  • Familiarity with AI/ML concepts, particularly Large Language Models and model deployment
  • Proficiency in Python and experience with APIs
  • Excellent communication and problem-solving skills; able to explain technical concepts to non-technical users
  • Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience
  • Experience supporting AI/ML products or developer-focused platforms (preferred)
  • Knowledge of model compression techniques and performance optimization (preferred)
  • Contributions to documentation, tutorials, or developer community forums (preferred)
  • Experience using ticketing and support tools (e.g., Zendesk, Jira, or similar)
Benefits
  • Competitive annual salary starting from €45,000
  • Signing bonus at incorporation
  • Retention bonus at contract completion
  • Relocation package (if applicable)
  • Hybrid role and flexible working hours
  • Equal pay guaranteed
  • International exposure in a multicultural, cutting-edge environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingAPIsSDKssoftware integrationsPythonAI/ML conceptsLarge Language Modelsmodel deploymentmodel compression techniquesperformance optimization
Soft skills
communicationproblem-solvingcustomer serviceempathycollaboration