Senior Customer Success Manager

RemotePass

Senior Customer Success Manager helping RemotePass, a remote-work management platform, onboard, retain, and grow North American customers. Partnering with customers and internal teams to maximize platform value and drive expansion.

Posted 8/10/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on client lifecycle management, customer relationship building, and data-driven decision-making. Proficient in driving customer satisfaction and loyalty within SaaS and HR-Tech environments.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementClient Lifecycle OwnershipData AnalysisSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount Health MonitoringUpsellingCross-SellingCustomer Feedback Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship BuildingAnalytical MindsetMulti-Tasking

Industry Keywords

EORHR-TechPayrollGlobal EmploymentCustomer Experience

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
Collect and analyze customer feedback to provide actionable insights that shape product development.
Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
Ensure customers realize the full value of RemotePass's services to foster business growth and profitability.

Requirements

What you’ll need

5+ years of experience in a Customer Success, Account Management, or related role, ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
Proven experience owning the full client lifecycle from onboarding through renewal and expansion.
Exceptional interpersonal and communication skills.
Proven ability to build strong customer relationships and drive customer satisfaction.
Analytical mindset with the ability to gather insights from data to make informed decisions.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Comfortable working US Eastern Time (EST) hours, regardless of physical location.
Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Benefits

Comp & perks

Be part of a fast-growing global company revolutionizing remote work management.
Work in a collaborative and inclusive environment that values innovation and creativity.
Opportunities for professional growth and development.
Competitive, uncapped variable compensation tied directly to the accounts you grow.