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Employee Experience Specialist – Americas
RemotePassEmployee Experience Specialist handling onboarding and employee support for HR operations across the Americas region. Collaborating with various teams to ensure efficient processes and compliance.
About the role
Key responsibilities & impact- Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region.
- Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
- Maintain strong, professional communication with employees to ensure a smooth experience.
- Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners.
- Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
- Ensure onboarding documentation and procedures reflect Americas-specific requirements.
- Manage open tickets, ensuring timely responses and accurate prioritization.
- Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
- Help organize internal documentation and training resources under the guidance of the EX Manager.
- Assist with operational tasks and process execution to ensure smooth daily workflows.
- Identify trends in employee queries and provide input for improving processes and documentation.
- Support EX team projects and initiatives as needed.
- Collaborate closely with the Employee Experience team on routine tasks and projects.
- Maintain strong working relationships with cross-functional teams and external stakeholders.
- Receive ongoing mentorship and training to grow in scope and responsibility..
Requirements
What you’ll need- 4+ years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to Americas markets.
- Familiarity with onboarding processes and employment documentation in international contexts.
- Strong organizational and multitasking skills; attention to detail is a must.
- Excellent written and verbal communication in English.
- Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
- Comfortable working in a fast-paced, fully remote team.
- A proactive, service-oriented mindset with a genuine interest in people operations and global HR.
Benefits
Comp & perks- 🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs 👤 Account RemotePass Website LinkedIn All Job Openings 51 - 200 employees Founded 2020 👥 HR Tech ☁️ SaaS 🤝 B2B 💰 $5.5M Series A - RemotePass on 2024-03 HR Tech
- SaaS
- B2B RemotePass is a cloud-based platform that helps companies onboard, manage, and pay global and local workforces, including contractors, Employer of Record (EOR) employees, and direct hires. It streamlines HR, payroll, compliance, benefits, and expense management (including company-issued SpendCards) across 150+ countries, offers integrations with common HR and accounting tools, and provides security and compliance features like SOC2 and GDPR adherence. RemotePass positions itself as an all-in-one HR & payroll SaaS for businesses scaling internationally. Employee Experience Specialist – Americas Job not on LinkedIn 🔥 0 minutes ago 🇲🇽 Mexico – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩👩👧👦 Human Resources (HR) Apply Now Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region.
- Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
- Maintain strong, professional communication with employees to ensure a smooth experience.
- Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners.
- Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
- Ensure onboarding documentation and procedures reflect Americas-specific requirements.
- Manage open tickets, ensuring timely responses and accurate prioritization.
- Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
- Help organize internal documentation and training resources under the guidance of the EX Manager.
- Assist with operational tasks and process execution to ensure smooth daily workflows.
- Identify trends in employee queries and provide input for improving processes and documentation.
- Support EX team projects and initiatives as needed.
- Collaborate closely with the Employee Experience team on routine tasks and projects.
- Maintain strong working relationships with cross-functional teams and external stakeholders.
- Receive ongoing mentorship and training to grow in scope and responsibility.. 🎯 Requirements
- 4+ years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to Americas markets.
- Familiarity with onboarding processes and employment documentation in international contexts.
- Strong organizational and multitasking skills; attention to detail is a must.
- Excellent written and verbal communication in English.
- Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
- Comfortable working in a fast-paced, fully remote team.
- A proactive, service-oriented mindset with a genuine interest in people operations and global HR. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Similar Jobs Human Resources Analyst – Temporal 🕒 May 8 Carrier 10,000+ employees ⚡ Energy 🚗 Transport 🔧 Hardware Website LinkedIn All Job Openings HR Technology Analyst assembling, reviewing, and analyzing HR Technology requirements. Managing HR Technology strategy and addressing employee queries for Carrier. 🇲🇽 Mexico – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩👩👧👦 Human Resources (HR) HR Generalist – Support Center 🕒 May 6 LeadVenture™ 1001 - 5000 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Human Resource Generalist at LeadVenture managing inquiries and supporting HR initiatives. Collaborating with global employees to enhance the employee experience in HR operations. 🇲🇽 Mexico – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩👩👧👦 Human Resources (HR) 🗣️🇪🇸 Spanish Required HR Administrator 🕒 April 28 Celestica 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings HR Administrator responsible for coordinating service programs and ensuring proper systems utilization at Celestica. Requires 4 to 6 years of experience and an associate degree 🇲🇽 Mexico – Remote 💰 $660.4M Post-IPO Debt on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩👩👧👦 Human Resources (HR) 🗣️🇪🇸 Spanish Required HR Shared Services 🕒 April 22 Veralto 10,000+ employees 🤝 B2B ⚡ Energy 🔬 Science Website LinkedIn All Job Openings HR Service Partner providing operational excellence in HR services across Americas. Supporting associates with HR-related inquiries and maintaining standardized HR processes remotely. 🇲🇽 Mexico – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👩👩👧👦 Human Resources (HR) 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required HR Ops Coordinator 🕒 March 27 Propelis 5001 - 10000 📱 Media ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings HR Ops Coordinator maintaining accurate personnel records and facilitating onboarding processes for HR. Collaborating with management and supporting various HR projects in a remote setting. 🇲🇽 Mexico – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👩👩👧👦 Human Resources (HR) View More HR and Human Resources Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
HR supportonboarding coordinationemployee mobilityemployment documentationprocess executionticketing systemsdocumentation management
Soft Skills
organizational skillsmultitaskingattention to detailwritten communicationverbal communicationproactive mindsetservice-oriented mindset