Employee Experience Specialist

RemotePass

Employee Experience Specialist in HR operations and onboarding for APAC at RemotePass. Providing employee support, managing onboarding, and ensuring compliance within a remote team.

Posted 5/21/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region.
Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
Maintain strong, professional communication with employees to ensure a smooth experience.
Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners.
Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
Ensure onboarding documentation and procedures reflect APAC-specific requirements.
Manage open tickets, ensuring timely responses and accurate prioritization.
Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
Help organize internal documentation and training resources under the guidance of the EX Manager.
Assist with operational tasks and process execution to ensure smooth daily workflows.
Identify trends in employee queries and provide input for improving processes and documentation.
Support EX team projects and initiatives as needed.
Collaborate closely with the Employee Experience team on routine tasks and projects.
Maintain strong working relationships with cross-functional teams and external stakeholders.
Receive ongoing mentorship and training to grow in scope and responsibility.

Requirements

What you’ll need

4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets.
Strong familiarity with employment operations and onboarding processes in countries such as:
- Philippines
- India
- Malaysia
- Indonesia
- Singapore
- Australia
Familiarity with onboarding processes and employment documentation in international contexts.
Strong organizational and multitasking skills; attention to detail is a must.
Excellent written and verbal communication in English.
Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
Comfortable working in a fast-paced, fully remote team.
A proactive, service-oriented mindset with a genuine interest in people operations and global HR.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account RemotePass Website LinkedIn All Job Openings 51 - 200 employees Founded 2020 👥 HR Tech ☁️ SaaS 🤝 B2B 💰 $5.5M Series A - RemotePass on 2024-03 HR Tech
SaaS
B2B RemotePass is a cloud-based platform that helps companies onboard, manage, and pay global and local workforces, including contractors, Employer of Record (EOR) employees, and direct hires. It streamlines HR, payroll, compliance, benefits, and expense management (including company-issued SpendCards) across 150+ countries, offers integrations with common HR and accounting tools, and provides security and compliance features like SOC2 and GDPR adherence. RemotePass positions itself as an all-in-one HR & payroll SaaS for businesses scaling internationally. Employee Experience Specialist Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region.
Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
Maintain strong, professional communication with employees to ensure a smooth experience.
Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners.
Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
Ensure onboarding documentation and procedures reflect APAC-specific requirements.
Manage open tickets, ensuring timely responses and accurate prioritization.
Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
Help organize internal documentation and training resources under the guidance of the EX Manager.
Assist with operational tasks and process execution to ensure smooth daily workflows.
Identify trends in employee queries and provide input for improving processes and documentation.
Support EX team projects and initiatives as needed.
Collaborate closely with the Employee Experience team on routine tasks and projects.
Maintain strong working relationships with cross-functional teams and external stakeholders.
Receive ongoing mentorship and training to grow in scope and responsibility. 🎯 Requirements
4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets.
Strong familiarity with employment operations and onboarding processes in countries such as:
- Philippines
- India
- Malaysia
- Indonesia
- Singapore
- Australia
Familiarity with onboarding processes and employment documentation in international contexts.
Strong organizational and multitasking skills; attention to detail is a must.
Excellent written and verbal communication in English.
Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
Comfortable working in a fast-paced, fully remote team.
A proactive, service-oriented mindset with a genuine interest in people operations and global HR. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Talent Management Pod Assistant 🕒 2 days ago Hireframe 51 - 200 🎯 Recruiter 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Operational engine for digital talent management pod handling brand sourcing, outreach, and scheduling. Supports contract workflows and manages brand deal deliverables in a fast-paced environment. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) Human Resources Manager 🕒 5 days ago Cynet Group 1001 - 5000 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings HR Manager delivering strategic and operational HR support for an award-winning healthcare solutions provider. Leading team in compliance, employee relations, and workforce engagement activities. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) Employee Relations Lead 🕒 6 days ago Cardinal Education 11 - 50 📚 Education 👥 B2C Website LinkedIn All Job Openings Employee Relations Lead fostering a positive, compliant workplace at Cardinal Education. Building engagement initiatives and managing HR operations for a dynamic team. 🇵🇭 Philippines – Remote 💵 $1k / month ⏰ Full Time 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) Regional HR Lead 🕒 May 13 Canva 1001 - 5000 ☁️ SaaS 📱 Media 📚 Education Website LinkedIn All Job Openings Regional People Lead responsible for adapting and operationalizing HR initiatives across South East Asia at Canva. Leading a small team and reporting on local dynamics with a global focus. 🇵🇭 Philippines – Remote 💰 $200M Venture Round on 2021-09 ⏰ Full Time 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) HR Operations Lead 🕒 May 8 CrewBloom 201 - 500 🤝 B2B ☁️ SaaS 🎯 Recruiter Website LinkedIn All Job Openings Seeking HR Operations Lead to manage service delivery and contractor pool in a fast-paced environment. Collaborate with HR teams and clients for successful project execution. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) View More HR and Human Resources Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

HR supportonboarding coordinationemployee lifecycle managementmobility operationsemployment operationsonboarding processesemployment documentation

Soft Skills

organizational skillsmultitaskingattention to detailwritten communicationverbal communicationproactive mindsetservice-oriented mindset