Managing Director, Digital Sales Performance
Clipper Magazine
JavaScriptSwift
Customer Success Manager, Individual Contributor – Global
RemotePass
full-time
Posted on:
Origin: • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
- Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
- Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
- Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
- Collect and analyze customer feedback to provide actionable insights that shape product development.
- Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
- Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
- Ensure customers realize the full value of RemotePass's services to foster business growth and profitability.
Requirements
- 5 years of experience in a Customer Success, Account Management, or related role.
- Exceptional interpersonal and communication skills, with fluency in English and Arabic.
- Proven ability to build strong customer relationships and drive customer satisfaction.
- Analytical mindset with the ability to gather insights from data to make informed decisions.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Experience in SaaS or HR/Payroll/Global Employment solutions is a plus.
