Customer Support

• Provide technical support in Arabic, ensuring precise and professional communication with users
• Contribute to building and maintaining the Arabic Help Center, including drafting and localizing articles, FAQs, and guides
• Diagnose and resolve issues related to platform usage, payments, account management, and technical challenges
• Maintain a clear, up-to-date knowledge base to empower customers and improve efficiency
• Strive to exceed expectations by delivering accurate, timely, and empathetic support
• Collaborate with Product, Tech, and CSM to flag issues, suggest improvements, and optimize user experience
• Log and track interactions accurately, highlight recurring issues to the manager, and propose solutions to improve workflows and user experience
• Be open to working across different time zones, including evenings or weekends when needed

Customer Support Agent, Arabic, English

Customer Support Executive

Regional Customer Support Agent