Regional Customer Support Agent
Platinumlist Tickets
Customer Support Agent, Arabic, English
RemotePass
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇬 Egypt
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support in Arabic, ensuring precise and professional communication with users
- Contribute to building and maintaining the Arabic Help Center, including drafting and localizing articles, FAQs, and guides
- Diagnose and resolve issues related to platform usage, payments, account management, and technical challenges
- Maintain a clear, up-to-date knowledge base to empower customers and improve efficiency
- Strive to exceed expectations by delivering accurate, timely, and empathetic support
- Collaborate with Product, Tech, and CSM to flag issues, suggest improvements, and optimize user experience
- Log and track interactions accurately, highlight recurring issues to the manager, and propose solutions to improve workflows and user experience
- Be open to working across different time zones, including evenings or weekends when needed
Requirements
- 3+ years of experience in technical or customer support in Arabic, preferably in Fintech and payments
- Fluent in Arabic and English, with strong technical vocabulary in Finance
- Proficiency with customer support tools such as Intercom, Zendesk, JIRA, Excel, or similar platforms
- Strong troubleshooting skills, particularly with payment-related issues
- Ability to simplify complex topics and communicate them clearly in a customer-friendly manner
- A customer-first and proactive mindset, able to contribute to scaling support processes, not just answering tickets
Benefits
- Premium health insurance
- Opportunity to work remotely from anywhere in the world
- Competitive compensation and career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootinglocalizationknowledge base managementissue diagnosispayment processingaccount managementcustomer support
Soft skills
communicationempathycollaborationproblem-solvingcustomer-first mindsetproactive mindsetsimplifying complex topics