Senior Client Services Specialist, EOR Operations
Referral Jobs (askreferral.io)
Global Payroll Customer Implementation Success Manager
Remote
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $57,200 - $64,350 per year
Job Level
JuniorMid-Level
About the role
- Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.
- Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.
- Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.
- Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.
- Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities.
- Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale
Requirements
- 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment
- Demonstrated project management skills with the ability to manage multiple concurrent client timelines
- Clear, empathetic communication skills with a focus on proactive client guidance
- Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation
- 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
- Familiarity with co-employment structures, payroll tax obligations, and benefits administration
