Deal Commercial Strategy – Operations Lead

Remote

Deal Commercial Strategy & Operations Lead managing complex deals and driving cross-functional initiatives within the Sales organization.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $48,000 - $162,000 per yearWebsite

Tech Stack

Tools & technologies

GoSFDC

About the role

Key responsibilities & impact

Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists
Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers
Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions
Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment
Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed
Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate
Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently
Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask
Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work
Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation
Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution
Support month-end and quarter-end close operations to ensure smooth and accurate deal execution

Requirements

What you’ll need

5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus
A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions
Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management
Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization
Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance
Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations
Excellent communicator with outstanding written and spoken English
Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality
Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment
Demonstrates strong automation and AI capabilities
It's not required to have experience working remotely, but considered a plus.

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Deal Desk operationsSales OperationsRevenue OperationsQuote-to-Cash processesRevenue recognition principlesOrder managementSalesforceCPQ systemsWorkflow optimizationData analysis

Soft Skills

Relationship buildingInfluencingCollaborationCommunicationPrioritizationCalm under pressureSelf-starterAnalytical thinkingMentoringProblem-solving