Senior Solutions Engineer

Remote

Senior Solutions Engineer building and scaling solutions engineering at Remote. Handling AI workflows and driving commercial outcomes in global employment space.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Build and scale a solutions engineering function to support sales and customer outcomes
Define role profiles and coverage model (segments, regions, product lines)
Establish a repeatable technical discovery and solution design process
Set clear engagement models, roles/responsibilities, and success metrics
Own executive relationships with key customer and internal stakeholders, with accountability for: commercial impact (deal support, win rates, cycle time reduction, revenue influence); technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement); alignment to product vision (AI adoption, roadmap inputs, standardization)
Contribute to a formal solutions engineering enablement and competency program
Define levels, requirements, and maintenance criteria (training, assessments, quality metrics)
Partner with Solution Architecture to codify technical standards, reference architectures, and best practices
Ensure competencies are measurable, auditable, and scalable
Contribute to the operating rhythm to manage and scale solutions engineering
Business reviews / performance reviews with Sales and key stakeholders
Clear escalation paths and incident learnings
Reporting on team health, coverage, and capability gaps
Helping define product lines and GTM strategies for Remote build
Building ADRs and PRDs for potential products
Identifying and abstracting solution spaces
Putting AI at the forefront of everything we do
Architect and implement AI agent workflows
Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation)
Prototype with modern LLM tooling and iterate toward production-grade implementations
Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency)
Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access)

Requirements

What you’ll need

Proven experience building and leading a solutions engineering (or equivalent) function, including hiring, onboarding, and performance management
Strong executive stakeholder management skills (internal and external), with a track record of driving outcomes through influence
Excellent cross-functional leadership and operational rigor: you can turn ambiguous goals into repeatable processes
Strong written and verbal communication skills, including the ability to translate technical detail into executive-level narratives
Hands-on experience designing, building, and shipping AI agent workflows (or adjacent automation/orchestration systems), with a pragmatic approach to safety, evaluation, and iteration
Domain experience in HRTech, payroll, HCM, or adjacent industries.

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solutions engineeringAI agent workflowsautomation systemstechnical discoverysolution designperformance managementcross-functional leadershipprocess designprototype developmentLLM tooling

Soft Skills

executive stakeholder managementinfluencecommunicationoperational rigorproblem-solvingteam leadershipcollaborationadaptabilitystrategic thinkingcustomer satisfaction