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About the role
Key responsibilities & impact- Own our overall technical architecture for Revenue acceleration, aligned with our overall GTM strategy
- Continuously innovate to improve the use of our tech stack, acting swiftly on feedback. Adopt best-in-class practices and be connected to the latest thinking through external RevOps and sales networks
- Execute on flawless change management for new implementations while driving a culture of experimentation
- Maintain the integrity and ongoing development of our CRM platform (Salesforce), along with its associated tools.
- Assess the current technology stack, pinpointing chances to optimize and integrate systems for better data accuracy, reporting, and automation.
- Lead knowledge transfer of tools and tech to ensure sales teams are maximising usage, efficiency and productivity.
- Collaborate with IT and data teams to guarantee seamless integration, data governance, and security.
- Design, Develop, Document and implement key sales end-to-end processes and owners
- Design and launch processes, workflows, and automation that drive internal efficiencies and up-level the effectiveness of our teams to deliver greater value to our customers
- Establish policy documentation for all sales ops topics including lead management, opportunity management, splits, account allocation, segmentation, etc
- Define and enforce policies and procedures to ensure compliance, data integrity, and consistency.
- Work closely with sales leaders and RevOps leaders on major change projects to ensure processes, documentation and tools are part of the change strategy
- Manage and mentor a team of process analysts, sales technology experts, Salesforce administrators/engineers (ICs and Team Leads)
- Provide guidance, coaching, and professional development opportunities to enhance team members' skills and performance.
- Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning.
- Set clear performance expectations, monitor progress, and provide regular feedback and recognition.
- Collaborate with other Revops leaders to deliver projects as one team, advocate for the requirements of other Revops teams in new projects and communicate early and widely
Requirements
What you’ll need- Experience leading and managing technical or technical-adjacent teams in Revenue Operations as a Senior Manager, Director, or VP in a high-growth SaaS start-up or scale-up
- Proven ability to thrive in a fast-paced, global environment with multiple priorities, requiring strong project management and decision-making skills.
- Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Demonstrated experience in managing and motivating teams, fostering collaboration, and driving high performance while being hands-on when required.
- Excellent problem-solving skills, with the ability to apply strategic thinking and collaborate with other GTM leaders to set and implement strategies for GTM success.
- Deep understanding of managing and deploying key sales tools, including Salesforce, CPQ, Leandata, Outreach, Clari, LeadIQ, Zoominfo, Lusha, and 6Sense. If you haven’t used all of these tools - that’s fine - but will need ability to dig into new tools to understand at the ground level.
- Proactive and innovative mindset that constantly seeks opportunities to enhance processes and workflows for GTM teams.
- Solid business understanding with the ability to translate business needs into specific, workable requirements.
- Analytical mindset, with the ability to gather and analyze data to drive decisions, insights, and improvements.
- Exceptionally strong communicator and influencer, adept at partnering, influencing, and aligning stakeholders at all levels, with experience in change management.
- Writes and speaks fluent English.
- Experience working remotely is not required but is considered a plus.
Benefits
Comp & perks- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceCPQLeandataOutreachClariLeadIQZoominfoLusha6Sensedata analysis
Soft Skills
project managementdecision-makingteam managementcollaborationproblem-solvingstrategic thinkingcommunicationinfluencingcoachingperformance management