Remote

Associate, Payroll Client Services

Remote

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19,650 - $44,200 per year

About the role

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
  • Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
  • Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.

Requirements

  • You have experience in a payroll customer service role.
  • Capable of managing payroll inquiries with a robust understanding of regulatory requirements, possessing advanced knowledge in specific jurisdictions.
  • Demonstrate excellent problem-solving capabilities and a strong dedication to exceeding customer expectations.
  • Possess superior written and verbal communication skills, with experience in customer support platforms like Zendesk, and collaboration tools such as Slack and Notion.
  • Excel in a team-oriented environment, showing an ability to effectively engage with diverse stakeholders and manage multiple priorities.
  • Display a keen interest in continually enhancing your expertise in the payroll field.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll customer serviceregulatory requirementsproblem-solving
Soft Skills
customer satisfactionteam-orientedcommunicationcollaborationstakeholder engagementmulti-priority management