Remote

Senior Customer Success Manager – MM/Ent – APAC

Remote

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Salary

💰 $37,280 - $83,880 per year

Job Level

Senior

About the role

  • This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior MM/Ent. Customer Success Manager, as part of our Customer Experience team.
  • As a senior member of the team, you will be Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote
  • Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
  • Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral
  • Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales
  • Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact
  • Share learning and drive development and enablement opportunities within the Customer Success team
  • Take an active role in coaching and mentoring for junior members of the Customer Success team

Requirements

  • Proven track record as a Senior/Enterprise CSM.
  • Experience managing complex large clients (50+ employees) autonomously.
  • This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
  • Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms.
  • Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required.
  • Identify new opportunities: up-sell, cross-sell, additional training.
  • Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
  • Experience mentoring new team members.
  • Fluent written and spoken English, and well structured communication skills in speaking & writing.
  • It's not required to have experience working remotely, but considered a plus.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementConsultative salesValue-based consultationsRelationship buildingBusiness requirements analysisTechnical problem solvingUp-sellingCross-sellingTrainingMentoring
Soft Skills
Communication skillsPresentation skillsLeadershipConfidenceInterpersonal skillsCoachingTeam developmentCollaborationStrategic thinkingAdaptability