Remote

Senior Manager, Payroll Onboarding Consultants

Remote

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Job Level

Senior

About the role

  • Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
  • Provide strategic direction, mentorship, and career development to team members.
  • Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
  • Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey.
  • Champion process optimization, documentation, and automation to improve scalability and consistency.
  • Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
  • Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services.
  • Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team.
  • Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization.
  • Use data and insights to measure impact, identify trends, and inform decision-making.
  • Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.

Requirements

  • Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments.
  • Demonstrated experience in managing global or regional implementation teams serving enterprise clients.
  • Proven ability to drive operational excellence and scale delivery models across multiple geographies.
  • You are passionate about people management, enablement, and coaching — you empower, not micromanage.
  • Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption).
  • Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams.
  • Experience working and leading teams in a fast-paced, constantly evolving environment.
  • Excellent communication, stakeholder management, and project governance skills.
  • Ability to work asynchronously with a distributed global team.
  • Writes and speaks fluent English.
  • It's not required to have experience working remotely, but considered a plus.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational KPIsSLAsperformance metricsprocess optimizationdata analysischange managementcustomer onboardingimplementationSaaSHCM
Soft skills
leadershipmentorshipcareer developmentcommunicationstakeholder managementproject governancepeople managementcoachinganalytical thinkingcross-functional collaboration