Director, Digital Communications
Remote
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $71,500 - $201,200 per year
Job Level
Lead
About the role
- Own and lead Remote’ digital communications strategy, unifying organic social media, digital influencer outreach, and emerging channels, aligned with company objectives and marketing initiatives.
- Lead the digital communications team within Marketing, including managing direct reports and agency partners.
- Develop and scale a global influencer advocacy program to expand brand reach and credibility.
- Define clear digital channel performance metrics (KPIs) and establish reporting to measure business impact.
- Analyze performance data and recommend strategic priorities for investment and continuous channel optimization.
- Establish and enforce social media governance, brand voice standards, and internal documentation globally.
- Oversee crisis communication protocols for all digital and social channels, ensuring rapid and compliant responses.
- Drive cross-functional integration with Product Marketing, Paid Marketing, Content, and PR teams.
- Monitor competitive digital trends and emerging platforms to find new opportunities for brand differentiation.
- Advise senior leadership on social media best practices to build personal brand authority and amplify company reach.
Requirements
- Proven ability to lead and define integrated digital communications strategy for a B2B technology and/or SaaS brand
- Strong analytical skills with expertise in social media metrics and reporting tools
- Demonstrated capacity for developing fresh, boundary-pushing digital narratives
- Good strategic thinking with ability to align social initiatives to broader business goals
- Excellence in stakeholder management and cross-functional collaboration
- Crisis management experience and strong judgment in sensitive situations
- Fluent English required, additional languages a plus
- Remote work experience preferred
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital communications strategysocial media metricsreporting toolsdigital influencer outreachperformance data analysisKPI definitioncrisis communication protocolsbrand voice standardsdigital narrative developmentB2B technology
Soft skills
leadershipstrategic thinkingstakeholder managementcross-functional collaborationanalytical skillsjudgment in sensitive situationscreativitycommunicationadaptabilityteam management