Account Manager, SMB
Remote
Account Manager, SMB
Remote
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteSalary
💰 $38,370 - $107,910 per year
Job Level
Mid-LevelSenior
About the role
- Manage entire sales cycle for a book of business, focusing on retention and expansion
- Identify and execute upsell, cross-sell and expansion opportunities
- Present Remote’s suite of services to existing customers and create upsell pathways
- Own customer relationships and complete the cycle from sale to business completion
- Build strategic partnerships and remain in frequent contact with customers
- Design solutions to meet the communication needs of small and mid-sized businesses
- Generate customer retention initiatives and participate in strategic events
- Collaborate with cross-functional teams to ensure customer success
- Meet and exceed sales quota based on role level
Requirements
- Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
- Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
- Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
- Ability to create and execute sales motion and tactics to consistently grow revenue per account
- Able to create, execute and adapt proactive client strategies to achieve goals
- Confidently develop pipeline, forecast outcomes and provide accurate reporting data
- Strong knowledge of sales processes
- Ability to learn complex product solutions and eager to constantly develop new skills and competencies
- Understanding of Remote’s services and its position in the industry
- 5+ years of Account Management experience preferable, or related SaaS sales experience
- Excellent verbal and written communication skills
- Business fluency in English is essential
- Highly self-motivated with ambitions to be in a closing role
- Self-directed and able to work independently and as an active member of the team
- Resilience and perseverance with a positive attitude
- Able to perform under pressure
- Strong business acumen
- High level of integrity and work ethic
- Efficient in multitasking, prioritization, and time management
- Customer obsessed and clear desire to be in a customer facing role
