Support Specialist – Legal Operations, Document Automation
Vineskills
Customer Care Associate
Remote
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $14,450 - $32,500 per year
Job Level
JuniorMid-Level
About the role
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You’ll be the voice and the ear for our users
Requirements
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
- Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
- Experience using CRM tools to manage customer interactions and support workflows.
- Proven ability to collaborate with multiple stakeholders who have varying priorities.
- Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
- Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
- Fluent in written and spoken English.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem-solvingcustomer supportcustomer enablementlive chat supportemail supportCRM toolscustomer interactionssupport workflowsmodern web technologiesnavigating ambiguous situations
Soft skills
attention to detailcustomer advocacycollaborationcommunicationteam collaborationdiligencepersistencekindnesspatiencestakeholder management
