Customer Service Representative

Remote Talent LATAM

Customer Service Representative supporting customer inquiries via ticketing system. Ideal for organized and proactive individuals comfortable solving problems independently.

Posted 5/5/2026full-timeRemote • 🇲🇽 MexicoJunior💰 $1,100 per monthWebsite

About the role

Key responsibilities & impact

Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries (90% ticketing, 10% phone)
Troubleshoot and resolve customer issues efficiently
Keep accurate records of customer interactions
Communicate with team members via Slack and email when needed
Stay organized while managing multiple requests
Provide feedback to improve processes and customer experience

Requirements

What you’ll need

Minimum 1 year of experience (entry-level candidates welcome)
Strong written and verbal English communication skills
Comfortable working independently most of the time
Familiarity with Zendesk (or similar), Google Sheets, and Docs
Strong attention to detail and problem-solving skills
Ability to stay calm and professional under pressure

Benefits

Comp & perks

Schedule: Monday to Friday, 8:30 AM – 5:30 PM ET (with some flexibility)
Salary: $1,100 USD/month
US holidays, 2 weeks PTO, and internal recognition program**

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

positive attitudeempatheticprofessionalismstrong written communicationstrong verbal communicationattention to detailproblem-solvingorganizational skillsability to work independentlycalm under pressure