Customer Experience Lead
Bodily
Salary
💰 $2,000 per month
Job Level
Mid-LevelSenior
About the role
- About us: At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies and guide businesses and candidates through the hiring process.
- Our client: A private, invitation-only network for 150 influential healthcare leaders focused on improving leadership and healthcare delivery; produces media content.
- Role overview: Full-time Administrator focused on excellent operational execution across administrative, training, and technology functions as judged by members.
- Key responsibilities: Manage scheduling, travel, appointments, directories, and collaboration platforms (Slack, Office 365).
- Meeting coordination: Arrange, attend, and manage meetings including attendance tracking, scribing, polls, and breakout rooms.
- Information management: Design and maintain central shared files.
- Training & onboarding: Onboard new members and provide individualized support accessing materials and technology.
- Project leadership: Lead and complete initiatives independently or with a team.
- Brand & aesthetics: Ensure materials follow brand guidelines and quality standards.
- Coordination & research: Assign and monitor work to administrators, interface with vendors, and research resources and technology solutions.
- Visibility & connections: Enhance brand visibility and foster strong personal connections with members.
- Technology & proactivity: Leverage productivity tools including AI and propose operational improvements.
- Culture & standards: Uphold a supportive culture and core values of Trust, Excellence, Smart, and Outcomes-oriented.
Requirements
- Exceptional customer service skills with a cheerful and empathetic approach.
- Proficiency in video conferencing tools (setup, scribing, polling, recording management).
- Comfortable working with standard platforms like Microsoft 365 and Slack.
- Excellent spoken and written English.
- Strong typing skills for real-time meeting scribing.
- Collaborative, imaginative, and well-intentioned; also independent, organized, and capable of follow-through without reminders.
- Committed to continuous learning and professional development.
- Willingness and ability to attend one in-person gathering per year in the US; ideal candidate must have American Visa.
- Maintain a professional image, with no visible tattoos or piercings.
