Technical Support Engineer

Remote Recruitment

Technical Support Engineer resolving broadband, WiFi, and network incidents for a UK holiday-park connectivity provider. Managing customer support, supplier escalations, and service improvements remotely from South Africa.

Posted 8/23/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for broadband, WiFi, and network connectivity issues, with a strong focus on customer communication and incident management. Proficient in troubleshooting and resolving complex technical faults while maintaining accurate documentation and improving support processes.

Highest-signal resume keywords

First, Second, Third-Line Technical SupportBroadband TechnologiesWiFi TroubleshootingMikroTik Networking EquipmentUbiquiti Wireless Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ConnectivityWAN TroubleshootingRouter ConfigurationFault-Finding TechniquesIncident ManagementTechnical DocumentationAnalytical Problem-SolvingService Improvement RecommendationsCustomer SupportSupplier Escalation Management

Soft Skills

Excellent Telephone CommunicationCustomer-First ApproachProfessionalismIndependenceFocus in Remote Environment

Tools & Technologies

Cambium Networks ProductsSplinx PlatformsTicketing System

Industry Keywords

ISP ExperienceTelecommunications SupportHospitality SupportUK-Based Customer Support

About the role

Key responsibilities & impact

Provide first, second and third-line technical support for broadband, WiFi and network connectivity issues
Diagnose and resolve ISP, WAN, router, wireless access point and connectivity faults
Troubleshoot technical issues remotely using structured fault-finding techniques
Take full ownership of incidents from initial report through to successful resolution
Escalate complex faults to suppliers and actively manage them through completion
Handle customer calls professionally and confidently
Communicate technical issues and solutions to customers with varying technical knowledge
Manage customer expectations throughout the support process
Prioritise incidents based on urgency, business impact and service levels
Liaise with broadband providers, telecommunications suppliers and third-party vendors
Monitor open incidents and provide timely customer updates
Maintain accurate support documentation in the ticketing system
Identify recurring technical issues and recommend service improvements
Share technical knowledge and best practices with colleagues
Contribute to improving support processes and documentation

Requirements

What you’ll need

Previous experience within an ISP, telecommunications or network support environment
Proven experience providing first, second or third-line technical support
Strong understanding of broadband technologies, WAN connectivity, routers, wireless networks and WiFi troubleshooting
Experience managing supplier escalations and third-party service providers
Excellent telephone communication skills with a confident, customer-first approach
Strong analytical and problem-solving abilities
Ability to work independently and stay focused through long shifts in a remote environment
Excellent written and verbal English communication skills
Experience with MikroTik networking equipment
Experience with Ubiquiti wireless solutions
Experience with Cambium Networks products
Experience with Splinx platforms
Previous experience supporting hospitality or holiday park environments
Experience supporting UK-based customers

Benefits

Comp & perks

Join a specialist UK connectivity business supporting holiday parks nationwide
Work with a highly experienced and supportive technical team
Exposure to a wide range of networking and ISP technologies
Long-term career opportunities within a growing company
Fully remote working environment
Real ownership of challenging technical issues with direct impact on customer satisfaction