Senior Technical Consultant, Five9

Remote Recruitment

Senior Five9 consultant designing, implementing and supporting cloud contact centre solutions. Configuring telephony, IVR, diallers and CRM integrations for international clients.

Posted 8/19/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing Five9 Contact Centre solutions, including IVR workflows, call routing, and API integrations. Proficient in troubleshooting complex issues and providing technical guidance to clients and teams.

Highest-signal resume keywords

Five9 ImplementationIVR Workflow DesignAPI IntegrationsClient-Facing CommunicationTroubleshooting Complex Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Five9 ConfigurationInbound/Outbound CampaignsDialler ManagementSIP KnowledgeVoIP UnderstandingSQL ProficiencyREST API ExperienceTechnical DocumentationSystem TestingUser Acceptance Testing

Soft Skills

Technical ConsultingClient TrainingCommunication Skills

Tools & Technologies

SalesforceZendeskGenesysAmazon ConnectAzureAWS

Certifications & Qualifications

Five9 Certification

Industry Keywords

Contact CentreCCaaSTelephonyTechnical SupportEnterprise Implementations

Tech Stack

Tools & technologies

AWSAzureSQLVoIP

About the role

Key responsibilities & impact

Design, configure and implement Five9 Contact Centre solutions for client environments
Lead technical discovery sessions and translate business requirements into practical Five9 solutions
Configure inbound and outbound campaigns, including Predictive, Progressive, Preview and Power Diallers
Design and configure IVR workflows, call routing, skills, queues and failover logic
Implement and support integrations between Five9, CRM platforms and third-party applications using APIs
Troubleshoot complex Five9 issues involving agent connectivity, telephony, call routing and integrations
Support enterprise Five9 implementations, migrations and production environments
Conduct system testing and User Acceptance Testing before deployments
Monitor system performance, conduct health checks and recommend improvements
Manage technical incidents and provide root-cause analysis for high-priority issues
Produce technical documentation and solution designs
Provide technical guidance and training to clients, administrators and internal teams

Requirements

What you’ll need

Strong hands-on experience implementing, configuring and supporting Five9
Experience with enterprise contact centre or CCaaS environments
Strong knowledge of inbound/outbound campaigns, diallers, IVR and call routing
Experience with CRM and API integrations, ideally including Salesforce
Understanding of SIP, VoIP and contact centre telephony
Experience troubleshooting complex production issues
Strong client-facing communication and technical consulting skills
Experience delivering implementations from requirements gathering through to go-live and ongoing support
Five9 certification advantageous
Experience with Zendesk, Salesforce, Genesys, Amazon Connect or similar CCaaS platforms advantageous
Experience with REST APIs, SQL, Azure or AWS advantageous
Previous experience supporting UK or international clients advantageous

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Remote Recruitment Website LinkedIn All Job Openings 11 - 50 employees 💼 Consulting 📣 Marketing 📦 Logistics Consulting
Marketing
Logistics Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth. Senior Technical Consultant, Five9 🔥 0 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟠 Senior 💼 Consultant Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design, configure and implement Five9 Contact Centre solutions for client environments
Lead technical discovery sessions and translate business requirements into practical Five9 solutions
Configure inbound and outbound campaigns, including Predictive, Progressive, Preview and Power Diallers
Design and configure IVR workflows, call routing, skills, queues and failover logic
Implement and support integrations between Five9, CRM platforms and third-party applications using APIs
Troubleshoot complex Five9 issues involving agent connectivity, telephony, call routing and integrations
Support enterprise Five9 implementations, migrations and production environments
Conduct system testing and User Acceptance Testing before deployments
Monitor system performance, conduct health checks and recommend improvements
Manage technical incidents and provide root-cause analysis for high-priority issues
Produce technical documentation and solution designs
Provide technical guidance and training to clients, administrators and internal teams 🎯 Requirements
Strong hands-on experience implementing, configuring and supporting Five9
Experience with enterprise contact centre or CCaaS environments
Strong knowledge of inbound/outbound campaigns, diallers, IVR and call routing
Experience with CRM and API integrations, ideally including Salesforce
Understanding of SIP, VoIP and contact centre telephony
Experience troubleshooting complex production issues
Strong client-facing communication and technical consulting skills
Experience delivering implementations from requirements gathering through to go-live and ongoing support
Five9 certification advantageous
Experience with Zendesk, Salesforce, Genesys, Amazon Connect or similar CCaaS platforms advantageous
Experience with REST APIs, SQL, Azure or AWS advantageous
Previous experience supporting UK or international clients advantageous Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs PFM Consultant 🕒 5 days ago Genesis Analytics 201 - 500 💼 Consulting 🌍 Social Impact 💸 Finance Website LinkedIn All Job Openings PFM Consultant advising African governments and major donors on public finance reforms. Leading diagnostics, technical assistance, economic analysis, proposals, training, and high-level stakeholder engagement. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💼 Consultant Senior MICE Consultant 🕒 July 14 Kendrick Recruitment 11 - 50 🏨 Hospitality ✈️ Travel 🎯 Recruiter Website LinkedIn All Job Openings Senior MICE Consultant at a luxury destination management company. Managing meetings, incentives, conferences, and events while delivering exceptional service to clients. 🇿🇦 South Africa – Remote ⏰ Full Time 🟠 Senior 💼 Consultant Senior Reservationist Consultant 🕒 July 3 Kendrick Recruitment 11 - 50 🏨 Hospitality ✈️ Travel 🎯 Recruiter Website LinkedIn All Job Openings Senior Reservations Consultant handling luxury travel reservations and coordinating logistics for guests across Southern and East Africa. Working with Travel Designers to ensure exceptional guest experiences. 🇿🇦 South Africa – Remote ⏰ Full Time 🟠 Senior 💼 Consultant Senior Reservations Consultant 🕒 July 3 Kendrick Recruitment 11 - 50 🏨 Hospitality ✈️ Travel 🎯 Recruiter Website LinkedIn All Job Openings Senior Reservations Consultant managing reservations for luxury travel tour operator. Coordinating seamless travel arrangements in Southern and East Africa. 🇿🇦 South Africa – Remote ⏰ Full Time 🟠 Senior 💼 Consultant Luxury Safari Travel Consultant – South Africa Specialist 🕒 June 10 African Safari Group 51 - 200 🏨 Hospitality 🍽️ Food & Beverage 📣 Marketing Website LinkedIn All Job Openings Luxury Safari Travel Consultant focusing on bespoke itineraries and exceptional client service for South African luxury safaris. Managing full sales cycle from enquiry to post-travel follow-up while working remotely. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💼 Consultant View More Consultant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs