Customer Success Executive – B2B SaaS, Data Intelligence

Remote Recruitment

Customer Success Executive enhancing platform engagement and customer relationships for a B2B SaaS. Trusted advisor assisting users to navigate the platform and ensuring customer success.

Posted 7/14/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and SaaS product support, with a strong focus on relationship-building, customer engagement, and effective communication. Proficient in delivering onboarding sessions and user education while utilizing CRM tools to enhance customer experience.

Highest-signal resume keywords

Customer Success ExperienceSaaS Product SupportCRM ProficiencyOnboarding DeliveryRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessOnboardingUser EducationCustomer Engagement StrategiesTechnical Concept Explanation

Soft Skills

Excellent Communication SkillsProblem-Solving AbilitiesOrganizational SkillsProactive MindsetPresentation Skills

Tools & Technologies

CRM PlatformsHubSpotSalesforce

Industry Keywords

B2B SaaSCustomer SupportClient ServicesCustomer ExperienceCustomer Feedback

About the role

Key responsibilities & impact

Proactively engage with existing platform users to increase product adoption and engagement.
Build strong relationships with customers, becoming their trusted point of contact.
Conduct proactive check-ins via phone, email and video meetings.
Identify opportunities to improve the customer experience and encourage greater platform usage.
Guide users through platform functionality, features and best practices.
Deliver product demonstrations and onboarding sessions.
Share video tutorials, documentation and learning resources to support customer success.
Help customers confidently navigate the platform and achieve their business objectives.
Gather customer feedback and identify common questions or challenges.
Share user insights with internal teams to improve onboarding, customer experience and product development.
Identify trends that could improve customer engagement and retention.
Contribute ideas that enhance customer education and support resources.
Maintain accurate records of customer interactions within the CRM.
Monitor customer engagement and proactively follow up where additional support is required.
Manage a large portfolio of users while delivering a personalised customer experience.
Collaborate with sales, product and support teams to ensure customer needs are met.

Requirements

What you’ll need

Previous experience in Customer Success, Customer Support, Client Services, Onboarding or Training.
Experience supporting customers using a SaaS or technology product is highly desirable.
Excellent verbal and written English communication skills.
Confidence communicating with customers via phone, email and video.
Strong relationship-building and presentation skills.
A proactive, customer-first mindset with excellent problem-solving abilities.
The ability to explain technical concepts in a clear and simple way.
Excellent organisational skills with the ability to manage multiple customer relationships simultaneously.
Previous experience working within a B2B SaaS environment.
Experience delivering software onboarding or customer training.
Familiarity with CRM platforms such as HubSpot, Salesforce or similar.
Experience creating or presenting user education content.
Knowledge of customer success metrics and customer engagement strategies.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Remote Recruitment Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth. Customer Success Executive – B2B SaaS, Data Intelligence Job not on LinkedIn 🔥 1 minute ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Proactively engage with existing platform users to increase product adoption and engagement.
Build strong relationships with customers, becoming their trusted point of contact.
Conduct proactive check-ins via phone, email and video meetings.
Identify opportunities to improve the customer experience and encourage greater platform usage.
Guide users through platform functionality, features and best practices.
Deliver product demonstrations and onboarding sessions.
Share video tutorials, documentation and learning resources to support customer success.
Help customers confidently navigate the platform and achieve their business objectives.
Gather customer feedback and identify common questions or challenges.
Share user insights with internal teams to improve onboarding, customer experience and product development.
Identify trends that could improve customer engagement and retention.
Contribute ideas that enhance customer education and support resources.
Maintain accurate records of customer interactions within the CRM.
Monitor customer engagement and proactively follow up where additional support is required.
Manage a large portfolio of users while delivering a personalised customer experience.
Collaborate with sales, product and support teams to ensure customer needs are met. 🎯 Requirements
Previous experience in Customer Success, Customer Support, Client Services, Onboarding or Training.
Experience supporting customers using a SaaS or technology product is highly desirable.
Excellent verbal and written English communication skills.
Confidence communicating with customers via phone, email and video.
Strong relationship-building and presentation skills.
A proactive, customer-first mindset with excellent problem-solving abilities.
The ability to explain technical concepts in a clear and simple way.
Excellent organisational skills with the ability to manage multiple customer relationships simultaneously.
Previous experience working within a B2B SaaS environment.
Experience delivering software onboarding or customer training.
Familiarity with CRM platforms such as HubSpot, Salesforce or similar.
Experience creating or presenting user education content.
Knowledge of customer success metrics and customer engagement strategies. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead Customer Success Manager 🕒 June 17 NICE 5001 - 10000 ☁️ SaaS 🤖 Artificial Intelligence 📡 Telecommunications Website LinkedIn All Job Openings Lead Customer Success Manager at NiCE ensuring product adoption and managing customer success across the assigned accounts. Collaborating with various teams to drive measurable ROI and customer satisfaction. 🇿🇦 South Africa – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager II 🕒 June 10 FinQuery, Formerly LeaseQuery 201 - 500 💸 Finance ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager II to serve as the face of FinQuery for assigned customers ensuring high satisfaction and driving expansion initiatives while collaborating with product teams. 🇿🇦 South Africa – Remote 💰 Venture Round on 2020-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Case Manager – Client Success Coordinator 🕒 June 8 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Case Manager acting as a primary contact for clients and families. Ensuring client satisfaction and continuity of care in a remote capacity. 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Client Engagement Specialist 🕒 June 5 Job Duck 201 - 500 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Client Engagement Specialist for a growing Family Law Firm connecting and building relations with prospective clients. Guiding prospects through emotional situations to convert leads into retained clients. 🇿🇦 South Africa – Remote 💵 $1.1k - $1.2k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Agency Campaigns 🕒 June 3 Whistle & Whistle 1 - 10 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager overseeing campaigns for SSDR Agency and Whistle OS. Engaging clients, optimizing retention, and managing growth opportunities. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs