Customer Success Specialist

Remote Recruitment

Customer Success Specialist onboarding new clients for UK businesses. Ensuring smooth transitions and high satisfaction while working remotely from South Africa.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 27,000 per monthWebsite

About the role

Key responsibilities & impact

Onboard new clients and ensure a smooth transition from sales to service delivery
Build strong relationships with clients to maximise product adoption and satisfaction
Conduct regular check-in calls, QBRs and health score reviews with assigned accounts
Proactively identify churn risks and escalate to retention teams as appropriate
Gather client feedback and collaborate with product teams to improve the offering
Track customer success metrics and contribute to team reporting and strategy

Requirements

What you’ll need

2+ years of customer success, account management or client services experience
Excellent communication and relationship-building skills
Proficient in CRM and customer success platforms such as Salesforce or Gainsight
Empathetic and solutions-focused with a track record of improving client retention
Self-motivated and able to manage a large portfolio independently from home

Benefits

Comp & perks

100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementClient ServicesSuccess Metrics TrackingPortfolio Management

Soft Skills

Excellent CommunicationEmpathySolutions-FocusedSelf-Motivated