Customer Retention Specialist

Remote Recruitment

Customer Retention Specialist for UK-based clients. Proactively handling at-risk customers, conducting retention calls, and improving customer experience.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 27,000 per monthWebsite

About the role

Key responsibilities & impact

Proactively identify at-risk customers and reach out before they churn
Conduct empathetic retention calls, resolve complaints and address concerns
Negotiate contract renewals, upgrades and pricing arrangements
Design and execute win-back campaigns for recently churned customers
Track and report retention metrics and customer health scores weekly
Collaborate with customer success and product teams to improve the experience

Requirements

What you’ll need

2+ years of customer success, retention or account management experience
Empathetic and persuasive communicator with strong problem-solving skills
Comfortable handling difficult conversations and objections confidently
Experience with CRM and customer success platforms such as Salesforce or Gainsight
Self-motivated and capable of managing an independent caseload remotely

Benefits

Comp & perks

100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer RetentionContract NegotiationWin-Back CampaignsRetention Metrics TrackingCustomer Health Scoring

Soft Skills

EmpathyPersuasivenessConflict ResolutionSelf-MotivationIndependent Work