Customer Experience Manager

Remote Recruitment

Customer Experience Manager supporting a UK-based employer in designing exceptional customer journeys. Focusing on customer feedback, strategy management, and cross-functional support.

Posted 5/9/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 32,000 per monthWebsite

About the role

Key responsibilities & impact

Manage and support the end-to-end customer experience strategy across all touchpoints
Handle customer feedback programmes, NPS tracking, and service improvement initiatives
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of customer satisfaction data, journey maps, and CX project documentation
Use relevant tools such as CRM platforms, survey tools, and customer analytics dashboards
Support the wider team with cross-functional CX projects, training, and customer advocacy programmes
Identify opportunities to reduce friction, increase loyalty, and improve overall customer satisfaction

Requirements

What you’ll need

3+ years of experience in customer experience, customer success, or a related field
Excellent written and verbal communication skills in English
Strong organisational skills with the ability to manage multiple CX initiatives simultaneously
Proficient in CRM systems, survey platforms, and customer analytics tools
Able to work independently and manage your own time effectively
High attention to detail and a proactive approach to problem-solving
Experience working with UK-based clients or employers is advantageous
Must have a reliable laptop, stable internet connection, and a quiet working environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Remote Recruitment Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth. Customer Experience Manager Job not on LinkedIn 🔥 0 minutes ago 🇿🇦 South Africa – Remote 💵 R32k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and support the end-to-end customer experience strategy across all touchpoints
Handle customer feedback programmes, NPS tracking, and service improvement initiatives
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of customer satisfaction data, journey maps, and CX project documentation
Use relevant tools such as CRM platforms, survey tools, and customer analytics dashboards
Support the wider team with cross-functional CX projects, training, and customer advocacy programmes
Identify opportunities to reduce friction, increase loyalty, and improve overall customer satisfaction 🎯 Requirements
3+ years of experience in customer experience, customer success, or a related field
Excellent written and verbal communication skills in English
Strong organisational skills with the ability to manage multiple CX initiatives simultaneously
Proficient in CRM systems, survey platforms, and customer analytics tools
Able to work independently and manage your own time effectively
High attention to detail and a proactive approach to problem-solving
Experience working with UK-based clients or employers is advantageous
Must have a reliable laptop, stable internet connection, and a quiet working environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Virtual Receptionist, Customer Support 🕒 April 30 iSTA Solutions 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Virtual Receptionist & Customer Support for remote team servicing global clients. Handle inbound calls, schedule appointments, and manage data efficiently while maintaining high service quality. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Recruiter, Customer Service 🕒 April 30 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Recruiter / Customer Service Representative managing recruitment processes and providing exceptional service. Working remotely during US hours to support candidates and clients. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support / Client Experience Specialist 🕒 April 28 InLogic 1 - 10 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Customer Support Specialist assisting hairdresser clients with order queries, billing, and login issues across multiple service channels in a fast-paced environment. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Customer Support – Client Experience Specialist 🕒 April 28 InLogic 1 - 10 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings senior customer support specialist enhancing client experience for hairdressers across various channels. Engaging directly with clients while improving support processes and team mentorship. 🇿🇦 South Africa – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Support Specialist, US Healthcare – EST Hours 🕒 April 20 iSTA Solutions 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist serving as primary contact for US clients, diagnosing issues in healthcare SaaS platform. Managing user accounts and ensuring successful client interactions. 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer experiencecustomer successNPS trackingcustomer satisfaction datajourney mapsCX project documentationproblem-solvingcustomer advocacy programmes

Soft Skills

written communicationverbal communicationorganisational skillstime managementattention to detailproactive approach