Call Centre Manager

Remote Recruitment

Call Centre Manager leading remote customer service team for UK employer. Managing team performance and enhancing customer experience in a remote environment.

Posted 5/9/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 35,000 per monthWebsite

About the role

Key responsibilities & impact

Manage and support a team of call centre agents, ensuring performance targets and quality standards are met
Handle workforce planning, scheduling, training coordination, and team performance reviews
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of team KPIs, call quality scores, and operational reports
Use relevant tools such as call centre platforms, CRM systems, and workforce management software
Support the wider business with escalation handling, SLA management, and customer satisfaction initiatives
Identify opportunities to improve team efficiency, agent performance, and customer experience

Requirements

What you’ll need

3+ years of experience in call centre management or a related field
Excellent written and verbal communication skills in English
Strong organisational skills with the ability to manage a team and multiple priorities simultaneously
Proficient in call centre platforms, CRM systems, and reporting tools
Able to work independently and manage your own time effectively
High attention to detail and a proactive approach to problem-solving
Experience working with UK-based clients or employers is advantageous
Must have a reliable laptop, stable internet connection, a headset, and a quiet working environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Remote Recruitment Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth. Call Centre Manager Job not on LinkedIn 🔥 0 minutes ago 🇿🇦 South Africa – Remote 💵 R35k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and support a team of call centre agents, ensuring performance targets and quality standards are met
Handle workforce planning, scheduling, training coordination, and team performance reviews
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of team KPIs, call quality scores, and operational reports
Use relevant tools such as call centre platforms, CRM systems, and workforce management software
Support the wider business with escalation handling, SLA management, and customer satisfaction initiatives
Identify opportunities to improve team efficiency, agent performance, and customer experience 🎯 Requirements
3+ years of experience in call centre management or a related field
Excellent written and verbal communication skills in English
Strong organisational skills with the ability to manage a team and multiple priorities simultaneously
Proficient in call centre platforms, CRM systems, and reporting tools
Able to work independently and manage your own time effectively
High attention to detail and a proactive approach to problem-solving
Experience working with UK-based clients or employers is advantageous
Must have a reliable laptop, stable internet connection, a headset, and a quiet working environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Agent 🕒 April 1 InLogic 1 - 10 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Call Centre Operator managing inbound and outbound calls while booking appointments for specialists. Focused on ensuring excellent customer interactions and meeting targets for performance incentives. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

call centre managementworkforce planningschedulingtraining coordinationperformance reviewsKPI managementcall quality assessmentreporting toolscustomer satisfaction initiativesproblem-solving

Soft Skills

communication skillsorganisational skillstime managementattention to detailproactive approach