Customer Success Manager

Remote Recruitment

full-time

Posted on: 12/29/2025

Location Type: Remote

Location: Remote • 🇿🇦 South Africa

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JuniorMid-Level

About the role

Serve as the main point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing satisfaction.
Build strong, long-term relationships with clients through regular check-ins, performance reviews, and proactive support.
Understand clients’ goals and challenges to provide tailored solutions and product recommendations.
Monitor customer usage and engagement data to identify risks or opportunities and take appropriate action.
Coordinate with internal teams (e.g., sales, product, and support) to resolve issues and ensure client needs are met.
Advocate for clients internally by sharing feedback and contributing to product or service improvements.
Track key performance indicators such as renewal rates, customer satisfaction, and net promoter scores.
Support the development of success plans, training resources, and best practices to improve the customer experience.

Minimum of **2–3 years’ experience** in a customer success, account management, or client-facing role.
Strong communication and interpersonal skills with a passion for delivering outstanding service.
Proven ability to manage multiple client relationships and prioritise tasks effectively.
Experience with CRM platforms such as HubSpot, Salesforce, or similar.
Strategic thinker with strong problem-solving skills and a results-driven mindset.
Ability to work independently in a remote setting while collaborating across teams.
Must have access to a **reliable internet connection and a personal laptop** suitable for remote work.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer successaccount managementclient relationship managementperformance trackingdata analysisproblem-solvingstrategic thinking

communicationinterpersonal skillsservice orientationtask prioritizationcollaborationindependence