Customer Service Specialist

Remote Raven

Customer Service Specialist managing customer inquiries via email and chat for DTC specialty food company. Handling order modifications and troubleshooting common issues in a remote setup.

Posted 7/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within e-commerce, utilizing Gorgias and Shopify for order management and issue resolution. Strong communication skills in English, with a focus on professionalism and accuracy in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceGorgias ProficiencyShopify Order ManagementProfessional CommunicationSubscription Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ModificationsIssue TroubleshootingSOP AdherenceAI Tool UtilizationData Entry Accuracy

Soft Skills

Sound JudgmentIndependent WorkProblem-SolvingAttention to Detail

Tools & Technologies

GorgiasShopifyZendeskFreshdeskRecharge

Industry Keywords

E-CommerceDTCSpecialty FoodBeveragePremium Consumer Goods

About the role

Key responsibilities & impact

Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone
Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution
Keep customer records and ticket notes accurate and up to date after every interaction
Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments
Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account
Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority
Recognize when an issue needs to go to another team member and escalate it cleanly with the right context
Flag recurring problems or trends so the team can fix root causes, not just symptoms
Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time

Requirements

What you’ll need

Fluent written and spoken English with strong, professional communication
Prior customer service experience, ideally in e-commerce or DTC
Hands-on experience with Gorgias (or a comparable help desk platform such as Zendesk, Freshdesk, or Re:amaze)
Experience making order edits and modifications in Shopify — address changes, refunds, cancellations, and order editing
Comfort working independently with documented processes and AI tools to reach the right answer
Sound judgment about when to resolve directly versus when to escalate
Reliable internet connection and a quiet, professional remote work setup
Experience with subscription platforms — Recharge is a strong plus
Familiarity with specialty food, beverage, or premium consumer goods
Genuine interest in food and willingness to learn a specialty product line

Benefits

Comp & perks

Up to $6
100% remote work
Full-time role