Medical Administrative Assistant – Customer Service Associate
Remote Raven
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $6 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for patients via phone and email.
- Schedule, confirm, and reschedule appointments in accordance with clinic protocols.
- Answer patient inquiries about services, procedures, and general information.
- Provide friendly, empathetic, and professional communication to every patient interaction.
- Coordinate with clinical staff to ensure smooth scheduling and workflow.
- Maintain accurate and updated patient records in the scheduling system.
- Follow up with patients as needed for reminders, updates, or documentation requests.
- Assist with administrative tasks and other duties as assigned by clinic management.
- Act as the schedule monitor in Athenahealth, ensuring all provider schedules are full and accurately maintained.
- Reschedule patients when providers are absent or unavailable.
- Fill newly added provider workdays and update appointment availability accordingly.
- Review schedules to identify and correct booking errors or inappropriate appointments.
- Make outgoing calls to patients for scheduling, rescheduling, and appointment confirmations.
- Serve as a backup for the customer service team, assisting with incoming patient calls as needed.
- Ensure appointment confirmations are completed and accurately logged.
- Provide administrative assistance to the Assistant Administrator and the Director of Operations.
- Perform clerical duties including document preparation, filing, data entry, and other project-based assignments.
- Support internal communications and scheduling for the leadership team.
- Manage smaller administrative projects to streamline operations.
- Assist with reporting, tracking, and internal coordination tasks as assigned.
Requirements
- 1–3 years of experience in customer service, preferably in a healthcare or clinical setting.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Proficiency in scheduling systems and office software.
- Empathetic and patient-centered approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Athenahealth EHR experience is required.
- 2+ years of experience in a medical administrative, scheduling, or patient services role.
- Strong organizational and multitasking skills with high attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
- Professional and empathetic phone etiquette when interacting with patients.
- Ability to adapt quickly in a fast-paced clinical environment.
- Strong problem-solving and follow-through skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scheduling systemsdata entrydocument preparationappointment managementreportingtrackingmultitaskingcustomer serviceadministrative tasksclerical duties
Soft skills
verbal communicationwritten communicationorganizational skillsattention to detailempathetic approachprofessional phone etiquetteproblem-solvingadaptabilitypatient-centered approachinterpersonal skills