Bilingual Customer Support
Remote People
full-time
Posted on:
Location Type: Hybrid
Location: Canada
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About the role
- Provide outstanding customer service by responding to inquiries via phone, email, and chat in both English and French.
- Assist customers with product selection, order processing, and account management.
- Utilize data entry skills to accurately input customer information and maintain records.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Engage in upselling opportunities by promoting additional products or services that meet customer needs.
- Maintain a high level of phone etiquette while ensuring clear communication with customers.
- Collaborate with team members to improve service delivery and resolve customer issues efficiently.
- Stay informed about product offerings and company policies to provide accurate information to customers.
Requirements
- Bilingual proficiency in English and French is required.
- Previous experience in customer service or sales is preferred.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers from diverse backgrounds.
- Demonstrated analysis skills to assess customer needs and provide appropriate solutions.
- Familiarity with upselling techniques is a plus.
- Ability to work collaboratively in a fast-paced environment while maintaining professionalism at all times.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycustomer servicesalesupselling techniquesorder processingaccount managementproduct selectionanalysis skills
Soft Skills
bilingual proficiencycommunication skillsattention to detailcollaborationprofessionalismcustomer engagement