Remote Insurance Team

Customer Support

• Handle 100–150 inbound and outbound service calls per day in a timely and professional manner.
• Provide accurate information, resolve issues, and ensure customer satisfaction on every call.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Navigate customer service software and CRM tools efficiently to log details and track interactions.
• Follow communication scripts and standard operating procedures while applying sound judgment.
• Escalate complex issues to appropriate departments when necessary.
• Meet or exceed daily call volume, quality, and customer satisfaction targets.
• Participate in regular team meetings, training sessions, and performance reviews.

Virtual Assistant – Customer Service Representative