Customer Support Specialist

Remote Choice

Customer Support Specialist providing remote technical support for South African software clients. Managing tickets, troubleshooting issues, and guiding customers through onboarding.

Posted 8/12/2026full-timeRemote • 🇿🇦 South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and technical support capabilities, effectively managing support tickets and collaborating with teams to resolve issues. Proficient in using communication tools like Zoom and Teams to assist clients and enhance their onboarding experience.

Highest-signal resume keywords

Customer Service ExperienceTechnical SupportHelpdesk ExperienceInterpersonal SkillsOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingTicket ManagementDocumentationUser Experience Understanding

Soft Skills

EmpathyCommunication SkillsSelf-MotivationProactive AttitudePatience

Tools & Technologies

ZoomTeamsHelpdesk Software

Industry Keywords

Software SupportOnboardingCustomer ExperienceBusiness Software Knowledge

About the role

Key responsibilities & impact

Provide technical support and assistance for clients with incoming software-related issues
Respond to and manage incoming support tickets efficiently
Communicate with customers via the Helpdesk
Handle phone calls and video calls using Zoom/Teams to resolve issues
Troubleshoot and resolve customer issues in collaboration with Development and Onboarding teams
Guide and support customers through their onboarding journey and beyond
Document internal procedures and keep up to speed with daily software updates
Develop a strong understanding of the user experience to deliver effective support
Document and log resolutions for future reference
Collaborate within a small team, sharing information and best practices
Assist with additional business projects as required

Requirements

What you’ll need

1–3 years of work experience
Strong customer service experience (essential)
Prior support desk or helpdesk experience (desirable, but not essential)
Excellent interpersonal and communication skills
Customer-first mindset with strong empathy and patience
Self-motivation and a proactive “can-do” attitude
Strong organisational skills and ability to manage multiple tickets simultaneously
Ability to see issues through to completion
Knowledge of financial or business software (desirable, but not essential)
Interest in software and technology
Excellent grammar, empathy, and professionalism
Availability Monday–Friday, 9:00am–5:30pm
Candidates must be based in South Africa

Benefits

Comp & perks

Full training will be provided
Fully remote work