2nd Line Infrastructure Support Engineer

Remote Choice

2nd Line Infrastructure Support Engineer role supporting infrastructure incidents and maintaining systems. Seeking proactive professional with Windows Server expertise for a collaborative IT team.

Posted 6/11/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Provide Level 2 support for infrastructure-related incidents and service requests.
Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365.
Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions.
Investigate networking issues involving DNS, DHCP, and TCP/IP.
Escalate complex technical issues to senior engineers or third-party vendors when required.
Maintain accurate technical documentation, procedures, and knowledge base articles.
Support hardware deployments, upgrades, and routine infrastructure maintenance.
Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents.
Assist with ongoing infrastructure improvement projects and technology upgrades.

Requirements

What you’ll need

Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or similar technical role.
Strong knowledge of:
○ Windows Server
○ Active Directory
○ Group Policy
○ Microsoft 365
Good understanding of networking fundamentals, including DNS, DHCP, and TCP/IP.
Experience supporting physical and virtual infrastructure environments.
Strong troubleshooting and problem-solving abilities.
Excellent communication and stakeholder management skills.
Full UK Driving Licence.

Benefits

Comp & perks

Competitive salary based on experience
Opportunity to work with modern infrastructure technologies
Exposure to a broad range of infrastructure and networking projects
Ongoing professional development and certification support
Collaborative and supportive technical environment
Long-term career progression opportunities within a growing organisation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows ServerActive DirectoryGroup PolicyMicrosoft 365DNSDHCPTCP/IPinfrastructure supporttroubleshootingproblem-solving

Soft Skills

communicationstakeholder management

Certifications

Full UK Driving Licence