IT & Cyber Security Support Engineer L1 / L2
Remote Choice
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Deliver remote installations, configurations, and onboarding for endpoint and user security solutions
- Provide first- and second-line technical support to customers
- Troubleshoot endpoint security, access control, device compliance, and policy issues
- Assist customers with secure configuration and optimisation of their IT environments
- Monitor and respond to security alerts generated by endpoint protection platforms
- Support customers with threat detection, remediation, and incident response
- Ensure correct application of MFA, conditional access, and compliance policies
- Maintain best practices for identity protection and endpoint security
- Provide administration and support across Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID
- Manage user accounts, licences, permissions, and security groups
- Support email security, spam filtering, and data-loss prevention
- Assist with tenant configuration and security policy management
Requirements
- Strong understanding of Microsoft 365 administration and security
- Experience with endpoint protection, EDR, and security monitoring tools
- Knowledge of identity security, access control, and zero-trust principles
- Ability to interpret security alerts and take appropriate action
- Excellent communication, organisation, and customer service skills
- Microsoft 365 Fundamentals (or equivalent certification)
- Security and identity fundamentals certification (preferred)
- Experience with remote support tools and ticketing systems
- Previous experience within a managed service provider environment
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
endpoint securitysecurity monitoringMFAconditional accessdata-loss preventionidentity securityaccess controlzero-trust principlesremote supportticketing systems
Soft Skills
communicationorganisationcustomer service
Certifications
Microsoft 365 FundamentalsSecurity and identity fundamentals