Remofirst

Success Manager – AMER

Remofirst

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Own the Onboarding Experience
  • Manage a portfolio of employees, overseeing the complete onboarding process through our RemoFirst platform.
  • Explain the global employment requirements to clients and employees, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork.
  • Keep all parties informed of progress every step of the way.
  • Leverage EOR Expertise
  • Use your Employer of Record background to educate and guide clients on best practices for compliant, efficient global hiring.
  • Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country.
  • Maintain Accurate Data
  • Ensure all core information related to onboarding is correct and up to date in our systems.
  • Work closely with our global network of partners to uphold compliance and consistency.
  • Champion Continuous Improvement
  • Collect user feedback and share it with our Product team to influence future enhancements.
  • Stay informed about product updates so you can advise clients and team members with confidence.
  • Resolve Service Issues
  • Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.

Requirements

  • 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment. Experience in Talent Acquisition or HR operations is also highly relevant.
  • Experience in EOR (Employer of Record), global HR, or payroll-related support.
  • Strong organizational and time-management skills to handle multiple onboardings across global time zones.
  • Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements.
  • Proven ability to collaborate effectively in a remote-first, globally distributed environment.
Benefits
  • Competitive compensation
  • Best-in-class tools
  • Growth resources to succeed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboarding processEOR expertiseglobal HRpayroll supportdata managementcomplianceuser feedback collectionservice issue resolution
Soft Skills
organizational skillstime-management skillsproactivecollaborationcommunication