System Administrator

• Serve as the primary administrator and Subject Matter Expert (SME) for the entire Zendesk Support, Guide, and Chat/Messaging ecosystem, as well as the HubSpot CRM, Marketing, Sales, and Service Hubs.
• Manage user roles, permissions, groups, organizations, and teams in both systems to ensure security and proper access control.
• Own and maintain the overall health, performance, and stability of both platforms, including regular data health audits and clean-up of legacy configurations.
• Manage all billing and licensing for both Zendesk and HubSpot, along with integrated third-party applications.
• Design, build, and maintain all core support workflows, including Triggers, Automations, SLAs, Macros, and complex ticket routing logic.
• Lead the strategy, development, and maintenance of AI-powered solutions in Zendesk, including Conversational Bots and Advanced Auto-Replies.
• Strategically manage and maintain the bi-directional integration between HubSpot and Zendesk to ensure seamless data flow and process continuity.
• Own the entire reporting infrastructure using Zendesk Explore and HubSpot Reports/Dashboards.

Zendesk Systems Administrator

Senior Applications System Administrator

Configuration Engineer – System Administrator