Regulatory Operations Program Manager

Remitly

Senior Program Manager handling regulatory operations and compliance at Remitly. Collaborating with global teams to ensure adherence to financial regulations and standards.

Posted 4/22/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership
Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs
Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Requirements

What you’ll need

5+ years of experience in a regulated environment related to financial services, money transfers, or compliance operations
Understanding of consumer protection laws and global governing regulations related to money transfers and financial services.
Demonstrated experience managing regulatory change programs: translating new or updated requirements into SOPs, controls, and operational processes
2+ years of experience working with both qualitative and quantitative data to make decisions and develop hypotheses
You’re comfortable influencing others, being part of cross-functional teams, managing stakeholders, and communicating project progress.
Proficiency with AI co-working tools (Claude, ChatGPT, NotebookLM) for regulatory research, document drafting, and gap analysis
Strong analytical and systems thinking, you can map a regulatory requirement to every operational touchpoint it affects and identify gaps before they surface in an exam.

Benefits

Comp & perks

Rice Allowance
Transportation Allowance
Paid Vacation
Medical, Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

regulatory change managementcompliance operationsSOP developmentdata analysisgap analysisquality assurance monitoringissue managementproject managementoperational process developmentconsumer protection law understanding

Soft Skills

influencingstakeholder managementcross-functional teamworkcommunicationanalytical thinkingsystems thinking