Remitly

Regulatory Operations Program Manager

Remitly

full-time

Posted on:

Location Type: Hybrid

Location: Managua • Nicaragua

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About the role

  • Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
  • Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
  • Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
  • Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership.
  • Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs.
  • Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
  • Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
  • Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
  • Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Requirements

  • 5+ years of experience in a regulated environment related to financial services, money transfers, or compliance operations
  • Understanding of consumer protection laws and global governing regulations related to money transfers and financial services.
  • Demonstrated experience managing regulatory change programs: translating new or updated requirements into SOPs, controls, and operational processes
  • 2+ years of experience working with both qualitative and quantitative data to make decisions and develop hypotheses
  • Proficiency with AI co-working tools (Claude, ChatGPT, NotebookLM) for regulatory research, document drafting, and gap analysis
  • Strong analytical and systems thinking
Benefits
  • Subsidized Meals
  • Transportation
  • Employee Stock Purchase Plan (ESPP)
  • Mental Health & Family Forming Benefits
  • Private Life Insurance
  • On site Clinic and Remitly Doctor
  • Continuous learning tools & certification programs
  • Two consecutive days off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compliance operationsregulatory change programsSOPscontrolsoperational processesdata analysisgap analysisconsumer protection lawsfinancial services regulationsissue management
Soft Skills
analytical thinkingsystems thinkingproject managementcommunicationcollaborationleadershipproblem-solvingattention to detailorganizational skillsreporting