Working Student – Customer Success

remberg

Working student supporting customers using remberg’s industrial maintenance software. Building help content, handling tickets, analyzing customer data, and supporting adoption and retention initiatives.

Posted 8/13/2026part-timeMunich • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and a goal-oriented work style while effectively managing customer support processes and contributing to data-driven insights. Proficient in using Amplitude and MS Excel, with fluency in both German and English.

Highest-signal resume keywords

Amplitude Dashboard DevelopmentData-Driven InsightsCustomer Support ManagementAnalytical SkillsFluency in German and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical SkillsMS ExcelBasic Programming Understanding

Soft Skills

Goal-Oriented Work StyleHigh Level of Responsibility

Tools & Technologies

AmplitudeAirtableIntercom

Industry Keywords

Help Center ContentCustomer InquiriesProduct AdoptionUpselling OpportunitiesChurn Prevention

About the role

Key responsibilities & impact

Build and continuously improve Help Center content and self-serve knowledge base
Own incoming support tickets and respond to customer inquiries
Help maintain high response quality while adapting support processes and channels
Develop and maintain Amplitude dashboards
Contribute to data-driven insights across the team
Prepare presentations for Quarterly Business Reviews, Academy sessions, and other internal and external formats
Contribute to initiatives driving product adoption
Identify upselling opportunities and help prevent churn
Act as the voice of the customer and translate customer needs into product requirements

Requirements

What you’ll need

Currently enrolled in at least the 3rd semester of a Bachelor’s program in business/social sciences, informatics, software engineering, industrial engineering, or a comparable field
Experience in a similar role demonstrating independent, data-driven, reliable, and structured work
Strong analytical skills
High level of responsibility
Goal-oriented work style
High technical affinity
Experience with Amplitude, Airtable, or Intercom is a plus
Solid MS Excel skills
Basic understanding of programming languages is ideal
Fluency in German (C2), written and spoken
Fluency in English (C1), written and spoken

Benefits

Comp & perks

Competitive compensation package including salary, benefits, and equity, with annual reviews
State-of-the-art tools and equipment
Nilo Health
JobRad
Choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness
Munich office near the main train station
Work remotely for up to 3 months per year
30 vacation days*
€1,500 development budget
1 day of educational leave per year*
1 paid volunteering day per year
Company benefits and compensation extras (*some perks apply to permanent full-time employees only)