RELX

Account Manager

• Own a portfolio of law enforcement agency accounts across the West territory, driving new business sales, renewal strategy, retention, customer satisfaction, and net revenue growth for Coplogic insurance and related solutions
• Build and maintain multi-threaded relationships with chiefs/sheriffs, command staff, records managers, IT, and city/county stakeholders; lead regular business reviews to align outcomes to agency goals (accuracy, efficiency, community service, and compliance)
• Serve as a trusted advisor on Coplogic capabilities and roadmap, the LexisNexis Risk Solutions value proposition, and competitive alternatives; translate product features into clear operational and financial benefits for public safety leaders
• Coordinate with implementation, support, product, and finance teams to ensure smooth onboarding, timely issue resolution, and strong adoption; escalate risks appropriately and communicate status and next steps to the customer
• Represent Coplogic and LexisNexis Risk Solutions at regional and state law enforcement events, association meetings, and sponsored tradeshows to strengthen partnerships, improve retention, and identify cross-sell/upsell opportunities within existing accounts
• Monitor account health using usage, support, and operational metrics; identify renewal risk signals early, develop success plans, and recommend additional solutions or services that increase agency value and long-term partnership

Account Manager – Law Enforcement

Solutions Engineer

• Lead and deliver pre‑sales technical expertise as a player/coach, supporting sales teams and customers through solution design, demos, and the overall sales process.
• Collaborate with sales to develop customer‑aligned solutions and ensure the pre‑sales organization is consistently enabled with effective tools, standards, and best practices.
• Conduct client needs assessments and develop customized solutions.
• Provide training and support on software and technology platforms.
• Collaborate with cross‑functional teams to ensure successful solution implementation.
• Build and maintain strong client relationships to drive satisfaction and retention.
• Stay current on industry trends and best practices.
• Serve as a recognized expert in fraud and identity solutions.

Manager, Solutions Consultants

Technical Account Manager

• Perform technical investigations into complex, real-world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Participate in critical incident (Severity-1) troubleshooting with customers and internal teams

• Solutions Engineers work with Account Managers to grow sales opportunities within a region and/or market and take them to close.
• They focus on understanding, documenting and validating with the clients what are the customer’s needs and success criteria.
• They leverage a deep domain expertise and in-depth technical skillset to explain the benefits of Elsevier’s Academic Information Systems portfolio to potential clients through demonstrations and sales presentations.
• Prepare persona-tailored in-depth presentations and technical demos, informed by their in-depth needs analysis with the customer.
• Engage with Product/Marketing to ensure understanding of latest features and product roadmaps.
• Conduct demo and log all project requirements and customer needs in CRM.
• Gather insights from customer, Customer Success and Account Manager on demo and value story and engage with Implementation Manager to ensure successful hand-off.

Strategic Solution Engineer

Data Analyst

• Conducting rigorous analysis of relevant data sources to investigate, interpret, and produce actionable intelligence.
• Responding with agility to evolving priorities and requirements, effectively managing and prioritizing tasks to maximize efficiency.
• Developing and delivering high-impact, professional solutions tailored to the needs of the customer
• Applying a deep understanding of customer’s objectives, challenges, and risks to design and deliver optimal solutions.
• Collaborating cross-functionally with internal stakeholders to support strategic planning and the development of future solutions.
• Making empowered, timely well-informed decisions based on available data, situational context, and customer requirements.
• Maintaining comprehensive knowledge of both internal and external data sources, ensuring accuracy and relevance in all analyses.
• Proactively supporting colleagues and leadership in strengthening relationships with customers and internal stakeholders to drive service solutions and positive business outcomes.
• Developing and sustaining strong customer relationships by advising on best practices, procedures, and methodologies to promote engagement and customer advocacy.
• Delivering clear, concise, and timely communications aligned with business standards to key internal stakeholders and external customers.

Senior Data Analyst

• Solutions Engineers work with Account Managers - Solutions to grow sales opportunities.
• They focus on understanding, documenting and validating with the clients what are the customer’s needs and success criteria.
• Leverage deep domain expertise and in-depth technical skillset to explain the benefits of Elsevier’s Academic Information Systems portfolio to potential clients through demonstrations and sales presentations.
• Prepare persona-tailored in-depth presentations and technical demos.
• Engage with Product/Marketing to ensure understanding of latest features and product roadmaps.
• Review opportunity and account information in CRM to prepare for demo/technical discussions.
• Conduct demo and log all project requirements and customer needs in CRM.
• Gather insights from customer, Customer Success and Account Manager on demo and value story.
• Participate in product roadmap discussion and strategy.

Manager

• Managing the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded
• Acting as the primary point of contact and “quarterback” for complex customer engagements, including large enterprise accounts
• Developing and maintaining tight control over engagement scope, schedule, risks, dependencies, and budget
• Partnering closely with Technical Consultants, Analytics resources, Sales, and other stakeholders to coordinate delivery and resolve issues quickly
• Building and maintaining strong client relationships and providing day-to-day client advice and support
• Leading executive-ready customer communications, including presentations, quarterly business reviews (QBRs), and ongoing performance discussions
• Translating technical and analytical information into clear business outcomes and recommendations for both technical and non-technical audiences
• Managing escalations and expectation setting, maintaining a calm and confident presence with senior stakeholders
• Identifying opportunities to expand services, promote capabilities, and support contract renewals or additional business, partnering with Account Managers as needed
• Supporting post-implementation services such as policy optimization, solution tuning, and business reviews, in addition to implementation delivery
• Occasionally supporting customer go-lives outside standard business hours (typically rare, based on customer change windows)

Engagement Manager

Sales

• Achieve overall revenue targets for a portfolio of scientific databases and solutions including Solutions Products and Content Licensing
• Understand client needs in a consultative approach and translate into realistic propositions and packages in support of the company sales strategy
• Formulate focused strategies tailored towards the market; align sales approach to meet market needs in accordance with company policies; devise and implement account strategies to address differentiated needs at all levels of accounts
• Annual account planning and execution (jointly with Account Manager where required)
• Regularly review sales results and forecasts e.g. via Clari and other sales enablement tools and adjust actions accordingly
• Work closely with regional and federal government agencies to develop projects for scientific databases and solutions
• Gather, monitor and evaluate competitive information and provide market feedback to the business to enhance product development and GTM
• Participation in trade shows and conferences, with agreed outcomes
• Develop and maintain relationships with all relevant decision makers and influencers at the customer level to support Elsevier’s strategic objectives
• Provide market feedback to enhance product development for a more customer-focused product
• Integrate and process information derived from current projects, customers, market awareness and technical knowledge
• Ensure Salesforce is always up to date

Research Solutions – Strategic Sales Manager

Marketing

• Work with various marketing and cross-functional teams to coordinate and prioritize key marketing projects, adhere to budget, and update Marketing Managers on a regular basis.
• Work with external and internal creative resources to ensure high quality output on time.
• Proactively manage and update the campaign marketing plans.
• Managing various and multiple marketing projects from start to end.
• Support and run other marketing projects (product and online marketing), if necessary; and Identify, develop and evaluate marketing strategy based on established business and marketing objectives.
• Develop and manage marketing initiatives and campaigns to meet the needs identified by Segment management to drive brand awareness, POS, new leads, retention and/or revenue.
• Assist in the new product launch plans and roll out to customers as applicable.
• Alignment with the Marketing function area needs Development and execution of the marketing tactics
• Support the Marketing Managers on marketing plan development, on brand, product or marketing of specialized area.
• Generate creative and innovative ideas that can be will be carry out into impactful marketing campaigns.
• Maintaining key business partner relationships.
• Specialize in either product marketing or segment marketing.
• Content Management and Copywriting
• Manage data for updates, duplicates, follow-up, fulfillment and post reporting.
• Various monthly tasks provided by the Marketing Managers.
• Executing on special projects/assignments on a needed basis.

Junior Marketing Specialist

Operations

• Lead and develop global OTC teams, ensuring clear accountability, strong capability building, and continuous learning.
• Drive operational excellence, ensuring KPIs/KPOs are consistently achieved and exceeded.
• Own delivery of cash conversion targets, reduction of overdue balances, and minimization of bad debt.
• Champion process standardization, optimization, and automation across regions and divisions.
• Leverage data and analytics to monitor performance, identify risks, and implement corrective actions.
• Act as escalation point for complex customer issues and ensure timely, effective resolution.
• Collaborate closely with senior stakeholders across Sales, Finance, Customer Service, Legal, and external partners.
• Support and drive global OTC transformation initiatives, ensuring strong regional engagement and execution.
• Ensure compliance with internal controls and governance frameworks.

OTC Operations Director

• The Junior Marketing Specialist supports the Marketing Specialists and Marketing Managers in the preparation, coordination, and execution of marketing activities.
• Project & Administrative Support
• Assist Marketing Specialists in managing and tracking marketing projects from initiation to completion.
• Coordinate personal work schedules, timelines, and task lists to ensure projects stay on track.
• Support administrative tasks such as documentation, filing, reporting, and updating internal trackers.
• Prepare notes, follow-up lists, and status updates for the marketing team.
• Creative & Content Support
• Support email layout, resizing, editing, and adaptation of images.
• Assist in developing simple content pieces, for email campaigns and social media.
• Coordinate with internal and external creative teams to ensure smooth creative workflow.
• Campaign Support
• Support execution of email blasts, email drip campaigns, nurturing campaigns.
• Ensure Can-Spam compliance with email bounces and replies.
• Support list cleanliness and list reviews.
• Cross-Functional Coordination
• Maintain positive and professional relationships with business partners and suppliers.
• ADHOC Tasks
• Assist with data updates, clean-up, list management, and follow-ups as assigned.
• Support monthly marketing tasks and recurring activities assigned by Marketing Managers.
• Assist in special projects, research tasks, and other marketing duties as needed.

Engineer

• Set clear technical direction across teams and support the delivery of shared goals
• Guide the design of secure, scalable, and resilient services, APIs, and data flows
• Contribute directly to high-impact work, including system modernisation and risk reduction
• Coach engineers and strengthen engineering practices such as observability, automation, and incident learning
• Support teams in using AI-assisted development and production AI patterns where they add real value

Principal – Consulting Engineer

Full-stack Engineer

• Design, develop, test, and maintain scalable software solutions across multiple systems
• Collaborate with product managers, designers, and engineers to define and refine technical requirements
• Apply best practices in coding, code reviews, and development methodologies
• Identify, troubleshoot, and resolve complex technical issues to ensure reliable system performance
• Work effectively in Agile, Waterfall, or hybrid development environments
• Support and mentor junior engineers through guidance, feedback, and knowledge sharing
• Stay current with relevant technologies, tools, and industry trends

Senior Software Engineer, WinDeed

Backend Engineer

• Designing, developing, and deploying applications in a cloud-hosted distributed system to build our next-generation product
• Collaborating with business stakeholders to identify requirements and gather feedback in a fast-moving environment.
• Providing input into architectural decisions to ensure stability and performance
• Identifying and implementing enhancements to continually improve our delivery process
• Partnering with cross-functional Agile and DevOps implementation teams

Account Manager – Law Enforcement

Manager, Solutions Consultants

Technical Account Manager

Strategic Solution Engineer

Senior Data Analyst

Strategic Solution Engineer

Engagement Manager

Senior Data Analyst

Research Solutions – Strategic Sales Manager

Junior Marketing Specialist

OTC Operations Director

Junior Marketing Specialist

Principal – Consulting Engineer

Senior Software Engineer, WinDeed

Java Software Engineer