RELX

Customer Success Manager

• Serve as the primary post‑sale contact, providing strategic guidance and support.
• Lead onboarding to help customers achieve early value and confidence with our solutions.
• Create clear success plans outlining goals, milestones, and expected outcomes.
• Monitor customer health and proactively address risks to support retention.
• Deliver regular business reviews focused on customer priorities and value.
• Collect and advocate for customer feedback to inform product and service improvements.
• Partner with Account Managers to ensure smooth handovers and aligned account strategy.
• Work with Product, Marketing, and other teams to deliver a unified customer experience.
• Identify growth opportunities based on customer needs and usage trends.
• Share insights, risks, and recommendations with the Regional Manager, Customer Success.
• Contribute to advocacy efforts such as case studies and user engagement activities.
• Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce).
• Track and report portfolio metrics, including adoption trends and renewal signals.
• Follow customer success playbooks and support continuous improvement of team processes.
• Identify opportunities to streamline workflows and enhance the customer experience.

Sales

• Pre-sales solution leadership
• Develop and maintain deep expertise in Elsevier’s solutions including datasets, semantic technology, ontology management and analytics capabilities, including how they combine to deliver customer insights
• Lead technical discovery to understand customer objectives, analytical workflows, data landscapes, and success criteria, translating business and scientific challenges into data-driven use cases, solution architectures, and value narratives
• Design and deliver tailored solution demonstrations showcasing how Elsevier data and software enable insights (e.g., discovery, analytics, AI/ML readiness, and knowledge graph construction)
• Scope and prepare solution proposals, and support proof of concepts (PoCs), technical evaluations, and pilots to validate solution fit and value, clearly articulating technical trade-offs, assumptions, and dependencies across data, software, and services
• Act as a trusted technical advisor throughout the sales cycle, supporting account strategy, solution positioning, and competitive differentiation
• Validate solution feasibility in collaboration with Product, Post-Sales and teams to ensure smooth delivery, adoption, and account growth and expansion
• Capture customer feedback and market insights to inform product positioning, roadmap priorities, and go-to-market strategy in partnership with Product and Marketing teams

Technical Consultant – Pre-Sales

Pricing Analyst

• Preparing models with wide array of data to forecast B2B buyer behavior
• Creating and fine-tuning existing models for changing business needs and drive revenue growth
• Collating, analyzing, and interpreting data to create actionable business intelligence
• Driving process improvements via workflow consolidation or by use of technology
• Coordinating with other groups including marketing, sales, and finance
• Administrating pricing approval process
• Managing Ad Hoc Projects as needed

Senior Pricing Analyst

Business Development Rep

• Building key relationships with General Counsel, Chief Legal Officer, and Legal Operations leaders at F1000 companies
• Leading tailored product demonstrations aligned to specific in-house legal use cases, validating value through discovery questions and showcasing relevant LexisNexis Workflow capabilities
• Translating complex AI functionality into clear, outcome-driven benefits that resonate with key in-house stakeholders and leaders
• Strengthening market perception of LexisNexis as a trusted, credible, and leading AI partner that helps in-house lawyers work more efficiently and effectively
• Conducting ongoing research on customers, competitors, and market trends to inform sales strategy, differentiation, and value messaging
• Driving revenue growth of LexisNexis Workflows within in-house legal departments by acquiring new customers and upselling across existing accounts
• Tracking LexisNexis Workflow implementations and customer experience and deliver periodic progress updates to client leadership in collaboration with Product Specialists

Strategic Business Development Lead

Frontend Engineer

• Designing, developing, and maintaining complex applications using React (front end) and Node.js (back end)
• Ensuring seamless integration between client-side and server-side components to deliver responsive, scalable, and secure web applications
• Developing user interfaces and front-end modules within the Micro Focus framework, maintaining high standards for accessibility, performance, and usability
• Implementing and optimizing UI components that align with enterprise design systems and technical standards
• Lead applications through the entire software development life cycle (SDLC) — from requirements gathering and system design to deployment and maintenance
• Ensure high-quality releases through continuous integration, code reviews, and automated testing

Senior Full Stack Software Engineer – Node, React

Content Marketing Manager

• Act as the primary SME for legislation across North America and Canada, maintaining deep knowledge of local frameworks while understanding global legislative approaches
• Working with the Legislation editorial team, advise across multiple projects on authoritative sources, acquisition models, update frequency, completeness requirements, and jurisdictional nuances
• Define content acquisition requirements and ensure reliable source coverage aligned with global standards
• Provide expert guidance on conversion rules, data modelling, versioning requirements, and publication workflows to ensure outputs meet user needs defined by product strategy
• Working with key stakeholders, develop and implement a content strategy for each jurisdiction, aligned with customer needs, commercial priorities, and global product roadmaps
• Identify new legislative opportunities, expansion areas, or improvements in coverage to strengthen market competitiveness
• Translate legislative and editorial requirements into actionable backlogs, user stories, and acceptance criteria
• Lead defining editorial requirements for CMSs, tooling, workflows and data structures to support legislative content, including versioning, relationships, point-in-time rules and metadata
• Produce high-quality editorial effort estimates for acquisition, conversion, enhancement, QA and publication activities
• Identify scope risks, constraints, and delivery dependencies early and communicate them clearly to PMs and stakeholders
• Work closely with GTO, Product and Technology to optimise the tooling ecosystem and ensure editorial workflows are efficient, scalable, and automation-ready
• Test new tools, enhancements and pipeline updates, providing structured and actionable feedback
• Coordinate editorial expertise across multiple concurrent projects, ensuring consistency, accuracy and compliance with global editorial standards
• Lead and participate in agile ceremonies, ensuring clear articulation of editorial requirements to PMs, BAs, developers, QA and other contributors
• Manage cross-workstream dependencies from acquisition through to publication
• Collaborate with colleagues across Editorial, Technology, Product, Commercial, GTO and regional leadership to ensure alignment and remove delivery blockers

Legislation Content Specialist

• Proactively identify, qualify, and close new, upsell, and cross‑sell opportunities.
• Develop and execute a clear sales strategy for your territory.
• Build a strong pipeline and maintain accurate forecasting using CRM tools.
• Conduct regular reviews of your sales strategy and progress.
• Lead deal negotiations and manage the full sales cycle.
• Achieve annual revenue and performance targets for your business unit.
• Build and maintain long‑term, trust‑based relationships with key decision‑makers.
• Conduct regular meetings to understand customer goals and align solutions to their needs.
• Respond promptly to customer inquiries and ensure seamless communication across teams.
• Develop and implement initiatives to improve customer loyalty and product adoption.
• Use CRM tools to manage customer data and provide actionable insights.
• Partner with account management and other teams to deliver a cohesive customer experience.
• Contribute to customer retention by identifying growth opportunities and potential risks.
• Maintain up‑to‑date CRM records, including opportunity status and pipeline details.
• Participate in weekly planning, review sessions, and team activities to support continuous improvement.
• Apply product and industry knowledge to help customers make informed decisions.

Business Development Manager

Full-stack Engineer

• Oversee release management, including test planning, rollback planning, communication, and release documentation.
• Support resource planning and administrative activities such as scheduling, performance conversations, and career development check‑ins.
• Lead project coordination activities, including agile ceremonies, backlog refinement, and stakeholder engagement.
• Provide technical leadership in solution design, implementation quality, engineering best practices, and team coaching.
• Develop and maintain technical, operational, and resource plans to support long‑term stability and improvement.
• Assist with escalated queries routed to the development team.
• Contribute to hands‑on development, including coding, automation testing, and DevOps tasks, as well as reviewing new features and enhancements.
• Perform additional duties as needed to support the team and product.

Software Engineering Lead – WinDeed

• Design, develop, and maintain scalable backend services and APIs
• Collaborate with cross-functional teams to define and implement technical solutions
• Participate in architecture discussions and contribute to system design
• Build server-rendered pages when needed with Thymeleaf + Bootstrap
• Model and optimize data access for SQL Server
• Write clean, maintainable code with strong unit/integration tests
• Work in Agile teams with thoughtful reviews and incremental delivery
• Mentor junior engineers and share best practices
• Support CI/CD pipelines and containerized deployments
• Build and maintain secure, user-friendly web applications
• Debug complex issues using logs, monitoring tools, and browser DevTools

Senior Software Engineer

DevOps Engineer

• Own reliability and resilience outcomes for an internal AKS fleet used by multiple partner teams
• Design, implement, and improve Kubernetes platform capabilities such as cluster lifecycle management, workload isolation, autoscaling, and safe multi tenancy
• Lead and execute toil reduction initiatives through automation, self service workflows, and strong platform defaults
• Build and evolve observability across metrics, logs, and traces, with a focus on distributed system dependencies and actionable signals
• Improve incident response by automating detection, recovery, and mitigation to protect service levels
• Participate in an on call rotation, act as an incident responder, and support others during high impact events
• Contribute to SRE processes such as incident reviews, error budgets, and reliability planning using practical experience
• Provide informal mentorship and technical guidance to junior SREs and engineers on partner teams
• Collaborate with security, networking, and application teams to align platform standards and reduce cross team friction
• Continuously identify opportunities to simplify architecture, reduce operational overhead, and optimize cloud cost

Senior SRE

Electrical Engineer

• Reviewing, evaluating, and providing constructive feedback on submitted manuscripts
• Providing outstanding author service and overseeing the peer review process
• Establishing relationships with scientists in physical science area through outreach
• Traveling to scientific conferences and visit academic institutes
• Strengthening and building the visibility and reputation of the journal
• Contributing to strategic planning and journal development

Associate Scientific Editor – Electrical Engineering, Data Science

Attorney

• Interacting with customers to identify needs
• Defining product hypotheses using quantitative methods
• Assisting in launch plans with customer-facing teams
• Owning content and delivery of customer training
• Participating in product discovery for new development
• Managing portions of the product life-cycle
• Determining strategic product vision and priorities
• Creating Product Development plans

Legal AI Product Manager

• Develop automated test frameworks and test cases for backend and UI components
• Collaborate with developers and QA to ensure high-quality releases
• Contribute to performance testing using K6 or JMeter
• Participate in code reviews and share testing best practices
• Support CI/CD integration of test suites
• Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.

Software Engineer III

Product Manager

• Own a product feature and lead project execution.
• Responsible for the development plan and will represent their feature within the Product Management team.
• Engage directly with the market and customers to gather insights, represent requirements, and understand key industry trends.
• Become a subject matter expert (SME) for the organization, with specialized knowledge of our linking technology.

Product Manager I

• Lead a diverse team in sourcing and enhancing court content
• Establish operational efficiency and support revenue objectives
• Drive AI and automation adoption across workflows
• Manage internal and external customer queries