RELX

Pricing Analyst

• Developing pricing strategies to meet customers' needs while providing a profit for the organization
• Determining core business costs of service in support of pricing tariff development
• Designing, implementing, and maintaining pricing infrastructures
• Evaluating effectiveness of pricing strategies and modifying pricing structures as needed
• Providing reports and documentation of pricing structures
• Serving as the point-of-contact for pricing inquiries from internal Sales departments, but not customers

Pricing Specialist

Content Manager

• Proofread, copy-edit, research and publish Journal issues to press
• Review materials/components for content inclusion, style and formatting
• Check converted or online data against original source for accuracy and completeness
• Publishing content for hardcopy journals and online articles
• Updating of Publishing Trackers
• Maintain accuracy, completeness and timeliness of all individual and applicable team deliverables by following best practices, policies and procedures
• Perform peer transactional audits (Quality check and Quality Assurance) as may be embedded in the workflow or as needed
• Create and manage timelines to ensure titles are published on schedule and quality is met
• Communicate well with onshore partners and third-party resources and provide clear, concise, and knowledgeable information on legislation titles in production
• Promote good relationship with editors and other external resources in resolving any issues, highlighted concerns to meet service level agreements (SLAs)
• Collaborate with the stakeholder to provide assistance on matters pertaining to project management
• Manage author correspondence for certain projects in terms of content updates and query/ies
• Provide timely updates and communication with stakeholders

Digital Content Editor

User Researcher

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors.
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions.
• Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity.
• Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making.
• Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams.

Senior UX Researcher

Systems Engineer

• Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure
• Responsible for both maintaining site reliability and Service deployments of Business products
• Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks
• Create processes designed to measure system effectiveness and identify areas for improvement
• Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions
• Oversee the selection of orchestration tooling, as well as compliance audits and reporting
• May be responsible for identifying, correcting, and enhancing important software tools
• Seek ways to enhance systems operations, with a focus on automation and minimizing cost
• 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP
• Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
• Service Restoration Real-time and proactive monitoring of logs and application performance
• System Administration and Operations in Production Incident and Change Management, Service Catalog / Service Task Fulfillment
• Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
• Status Reporting Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
• Adaptable in fast phase changing environment and new technologies
• Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services
• Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary
• Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission
• Actively participates and often leads team meetings and activities
• Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management
• Follow security guidelines for the proper delegation of accounts and privileges
• Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
• Actively participates in team meetings and activities
• Build a solid, positive relationship with development, peers, colleagues and vendors

Cloud Systems Engineer II

Data Engineer

• Own specific set or group of data transfers in various capacities including collection setup, data transfer setup, contributor/customer setup, etc.
• Interface with other technical personnel or team members to document, interpret, and finalize requirements.
• Produce code that is efficient, repeatable, without defects, and adherent to best practices such as naming conventions, encapsulation, etc.
• Write and review portions of detailed specifications for the development of data components.
• Complete data engineering bug fixes and issues, researching and identifying root causes as appropriate.
• Identify opportunities to apply automation or other tools to improve effectiveness or efficiency.
• Work closely with other development team members to understand product requirements and translate them into data engineering and/or data management designs.
• Innovate process improvements that enable efficient delivery and maintenance.
• Participate in the development processes, coding best practices, and code reviews.
• Oversee specific database management ensuring structure and dataflow adheres to department standards.
• Utilize various data workflow management and analysis tools.
• Good level of intimacy within a specific data content area.
• Participate in process improvement and compliance to successfully and consistently deliver high quality services on time, and to specification, resulting in flexibility to react quickly to changes in priorities or circumstances to meet business needs.
• Complete simple data engineering bug fixes and resolve technical issues as necessary.
• Work closely with other engineering team members to understand data and translate requirements.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Participate in project reviews.
• Keep abreast of new technology developments.
• All other duties as assigned.

Data Engineer III

SDET

• The Quality Test Engineer is primarily responsible for the planning, design, and execution of manual and automated test scripts.
• Work closely with senior managers, product analysts, developers, and other Quality Test Engineers/Analysts in the team.
• Responsible for performing end-to-end Quality Control and Quality Assurance activities for the project to understand product requirements and develop test plans, test cases, execute tests and reporting of defects and create test cases and data (manual and automated).
• Create and execute test scripts, analyze, and record results (manual and automated testing)
• Support different maintenance activities and product deliveries
• Ensure that adequate test coverage is provided
• Identify defects/anomalies and investigate their root cause. Document and track these defects.
• Assist fellow team members in resolving technical issues
• Contribute to improving the QA process and quality standards
• Recommend improvements or corrections to developers or system analysts
• Work with Developers, Product Owners, Product Analysts and other test team members to complete testing tasks
• Ensure high quality and accuracy is maintained throughout the software release cycle
• Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements
• Determine testing tools that can be implemented to aid QA and maximize testing coverage.

Quality Test Engineer

Implementation Specialist

• Fulfills orders, including order entry, administration and shipping.
• Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standards.
• Develops capacity plans to support build-to-stock and/or build-to-order environments.
• Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
• Prepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlog.
• Identify the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Assist in on the job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operations

Agency Implementation Specialist

Paralegal

• Draft, review, and negotiate commercial agreements; identify and coordinate resolution of contract issues with internal clients and external customers under attorney supervision.
• Maintain and update contract templates to ensure consistency with company policies and legal standards, including formatting and document translation for strategic customers.
• Manage the contract lifecycle, including execution, renewals, amendments, and tracking key dates; utilize contract management systems and tools (such as PCT, Adobe, DocuSign) for contract tracking and reporting.
• Conduct legal research, draft legal documents, and perform related paralegal tasks to support attorneys.
• Conduct initial review and preparation of pricing documents, ensuring correct format and completeness before attorney review.
• Assist with corporate transactions as assigned.
• Organize electronic legal files for efficient retrieval and compliance.
• Serve as an integral member of the Legal team and forge close working relationships with other departments.
• Collaborate with internal teams (finance, pricing, sales) to gather necessary information for contract preparation and negotiation.
• Oversee and track legal processes, ensuring all moving pieces are coordinated and deadlines are met.
• Provide other specified legal support as requested.

Senior Paralegal

Marketing

• Collaborate closely with executive leadership, product management, sales, and cross-functional marketing teams to define strategic goals, translate them into actionable marketing plans, and measure success.
• Build the market model and segmentation for academic Life Sciences; define ICPs and personas (e.g., PIs, lab managers, research IT, librarians, procurement).
• Translate key research workflows and jobs‑to‑be‑done into prioritized use cases and solution narratives.
• Serve as the expert on industry trends, emerging technologies, and competitive developments to maintain a strategic advantage in the academic and research markets.
• Influence product roadmaps with evidence from customer research, usage data, and deal feedback.
• Own the message house and proof points for Life Sciences, creating differentiated value propositions for researchers and librarians.
• Recommend packaging and pricing constructs aligned to customer needs and buying practices.
• Lead Tiered launch planning (objectives, audiences, channels, timeline, readiness gates).

Director, Solution Marketing

Analyst

• Assist in developing and maintaining forecast and capacity planning models to support EdOps operations.
• Provide assistance to continuously refine short-term and long-term forecasting models that accurately predict workload volumes across various EdOps workstreams.
• Collaborate with stakeholders to incorporate upcoming initiatives, policy changes, and external factors into forecast assumptions.
• Ensure models are scalable, well-documented, and adaptable to evolving business needs, including scenario planning and sensitivity analysis.
• Create and manage schedules aligned with business needs and service targets.
• Prepare and deliver regular and ad hoc reports for leadership and operational teams.
• Collaborate with cross-functional teams to support workforce planning initiatives and continuous improvement efforts.

Workforce Analyst III

Support Engineer

• Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide.
• Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support.
• Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product.
• Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies.
• Compiling data, verify pricing, compute fees and charges contract for billing purposes.
• Implementing all Fulfillment related requests in outlined workflow & processes.
• Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled.
• Troubleshooting any billing/invoicing/account set up related inquiries.

Account Support Analyst

Full-stack Engineer

• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.
• Successfully implement development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve technical issues as necessary.
• Keep abreast of new technology developments.
• Complete bug fixes.
• All other duties as assigned.

Software Engineer III

Account Executive

• Driving new business sales and developing key relationships
• Driving product value and bringing in new business by prospecting
• Cold calling and following up in assigned territory
• Learning and demonstrating world-class products to prospects
• Achieving or exceeding consistent monthly, quarterly, annual sales goals and KPIs

Field Account Executive

Customer Support

• First point of contact for consumers via telephone
• Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
• Provide disclosures to consumers.
• Assist consumers in filing disputes for all products.
• Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
• Research dispute requests to ensure disputes are accurate and warranted.
• Educate consumers educating them on reports, claim information, reason codes, etc.
• Researching multiple databases for consumer’s information.
• Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (RightNow, MBSi).
• Process consumer disputes from start to resolution.
• Perform outbound calls.
• Perform other duties as assigned.