Legal Tech Customer Success Consultant – JD Preferred

RELX

Customer Success Manager for Large Law Accounts, supporting legal professionals with AI-powered solutions at LexisNexis. Focused on adoption, engagement, and customer value across distributed organizations.

Posted 7/2/2026full-timeRemote • Arizona, Idaho, Montana, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $53,900 - $89,800 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.
Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement.
Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies.
Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support.
Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.
Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

Requirements

What you’ll need

Experience working with law firms, legal professionals, legal research, or legal technology.
Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption.
Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement.
Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities.
Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

Benefits

Comp & perks

Health and wellness initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Legal ResearchSolution AdoptionEnterprise SoftwareTrainingWorkflow Guidance

Soft Skills

Clear CommunicationAttention to DetailFollow-ThroughCoordination of Priorities