Principal Engineer

RELX

Support and enhance technology for critical customer relationship functions at LexisNexis Risk Solutions. Focus on optimizing Sales and Customer Service workflows to improve efficiency and deliver strong experiences.

Posted 7/1/2026full-timeAlpharetta • Florida • 🇺🇸 United StatesLead💰 $115,400 - $192,300 per yearWebsite

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
Monitor system performance, troubleshoot production issues, and implement timely resolutions.
Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.
Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

Requirements

What you’ll need

Hands-on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.
Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).
Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
Proficiency in Salesforce Flow (Screen Flows, Auto-launched Flows, Scheduled Flows) and declarative automation tools.
Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
Proven experience working in Agile/Scrum teams — comfortable with sprint-based delivery, backlog grooming, story pointing, and iterative development cycles.
Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions workflows.
Active Salesforce certifications required: Salesforce Platform Developer I (minimum); Platform Developer II preferred.
Strong analytical and problem-solving skills with the ability to architect scalable solutions.
Excellent communication skills with the ability to present technical concepts to non-technical stakeholders.

Benefits

Comp & perks

Learn more about the LexisNexis Risk team and how we work

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Apex ProgrammingLightning Web Components (LWC)SOQL/SOSLSalesforce FlowREST APIsSOAP APIsData LoaderProcess BuilderApproval ProcessesService Cloud Features

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication Skills

Certifications

Salesforce Platform Developer ISalesforce Platform Developer II